Payments

• Your payment must be received within 48 hours of purchase.
• Payments made after the 48 hour period may be subject to cancellation, based on that item’s availability.
• If payment is not received and no contact has been made by the buyer, the item will be made eligible for either a second chance offer or will be relisted.
• We will only accept payments through PayPal.
• All major credits cards are accepted; MasterCard, Visa, American Express, and Discover.

Shipping

• All orders with payment cleared will be shipped within a twenty-four to forty-eight hour period.
• All items usually ship within 24 hours of cleared payment Monday through Fridays.
• Delivery time is three to nine business days within the United States.
• We are closed on all legal and religious holidays as well as Saturday and Sunday.
• All orders placed over the weekend will not ship until the following Monday unless there’s a holiday, and then will ship on the next available business day.
• We will not ship to any address that’s not verified with PayPal as an authorized shipping address.
• We do not ship outside of the United States with the exception of Canada for which different shipping charges will apply. Please contact us prior to ordering for a shipping quoteto Canada.
• We are not responsible for any duty fees or taxes when shipping to Canada.
• Your tracking number will be emailed to you once the item leaves our warehouse, when applicable.

Terms & Conditions

• Please read carefully before making your purchase. By buying from us you agree that you have read and understood all of our policies and items condition.
• We are happy to help you with a refund or exchange within 30 days of product receipt provided that all original packaging and accessories are intact.
• Buyer is solely responsible to confirm the compatibility of the purchased item with their service provider. Please be careful to verify that the phones frequency [band] will be compatible with your network.
• As a buyer, you must be responsible in ascertaining if these cell phones make and model will work under your service plan, for your service provider, and in your service location.
• We accept returns for DOA (Dead On Arrival) or if the item is not as described.
• Buyer accepts responsibility to pay for return freight for any reason.
• Once we receive the phone we will ship out a replacement phone.

Returns

• We offer a 30 day return policy on all items we sell.
• You must get an RMA number before returning any product.
• The RMA number must be on the outside of the box. Otherwise we will be forced to refuse the shipment.
• Returns must be initiated buy the buyer within seven days from when item is received, and must be shipped back for Refund or Exchange within fifteen days from when RMA has been issued.
• Items must be returned in the original retail box (where applicable), and in the same condition it was received in.
• Buyer is responsible to set up the phone and the phones functions, including but not limited to, the web browser. We are not responsible for activation problems.
• Being that we unlock the phones the box will not be sealed. It will still will be a brand new phone unless otherwise specified.
• Some of the phones we carry are imported items. In those few circumstance the phone will come with an adapter to charge it in the US. With imported items the phone will come without a manufactures US warranty.

Feedback

• It is our policy to automatically leave positive feedback after your payment.
• Should you have any issues please send us a message through eBay and we will promptly reply. Our feedback rating is a reflection of our business, and we strive to provide you with outstanding customer service. Please contact us and we will do our very best to make sure you are satisfied with your purchase.
• If you have not received a response from us after 48 hours please check your spam mail folder.

Customer Service

• Buyers are required to use the “Ask Seller a Question” option in order to contact us. One of our customer service representative will reply in a timely fashion during our customer service hours (see below). All emails will be answered within a twenty-four to forty-eight hour period, except on weekend and holidays.


Our Customer Service Hours of Operation Are;

• Monday through Thursday: 10:00 am to 6:00 pm
• Friday: 9:30 am to 2:00 pm
• Closed: Saturday and Sunday, and all legal or religious holidays
• All times are Eastern Standard Time (EST)
• Phone number: 718 907-9600