Ambush Boarding Company eBay Policies
About Us Ambush Boarding Co. is a progressive Action Sports retail destination located in Kennesaw, Georgia. Since 1997, Ambush Boarding Co. has been the premier source for Skateboards, Wakeboards, Snowboards, Footwear, Apparel, and beyond. Ambush Boarding Co. is the authority on Everything You Need to Ride.
30 Day Return Policy Ambush Boarding Co. is committed to you being fully satisfied with your purchase. If, for any reason, you would like to return the unused product, follow these guidelines:
- Items must be returned within 30 days from delivery date.
- Email us through the eBay messaging system for a Return Authorization (no refunds or exchanges without a valid Return Authorization).
- Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).
- Customer is responsible for all return shipping costs.
Warranty All products purchased from Ambush Boarding Co. carry the full manufacturer warranty. Our policy is to repair or replace all defective product. No refunds will be given on warranty claims. The customer is responsible for all return shipping costs. Please contact us through the eBay messaging system regarding any warranty questions.
Refused Shipments Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs.
Shipping Errors It is our intention to process each order with 100% accuracy. Please accept our sincere apologies in advance for any shipping errors. Please email us immediately to report the error. We will promptly send out the correct replacement product if available and pick up the incorrect item at our expense.
Lost & Missing Shipments Lost or missing shipments must be reported to Ambush Boarding Co. within 5 business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was indeed not received by you. Any unreported lost or missing shipments are the responsibility of the customer and Ambush Boarding Co. shall assume no liability for unreported missing or lost shipments.
Damaged Shipments Should you receive any product that has been damaged in shipping please email us immediately. It is important that you DO NOT discard the damaged packaging. We will have the shipping company pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within 5 business days of receipt of goods. Any claims reported after 5 business days are subject to denial.
International Shipping Ambush Boarding Co. ships all products in our eBay Store internationally (restrictions apply to Oversized Products going to Russia). Orders shipped using the U.S. Postal Service are estimated for delivery within 10 business days. However, sometimes it can take a while longer than that. Remember: packages shipped via USPS are not traceable and are not insured.
***Buyer is responsible for all Customs, duties, and taxes associated with any international shipment.***
