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SHIPPING RETURNS PAYMENT

Shipping

All  Strings and accessories will be shipped using Australia Post. Other items including Bass guitars and amplification equipment will be shipped using our courier service providers. Deliveries to major capital cities are usually within 2-4 business days, regional areas and WA deliveries are usually within 8 working days.

We reserve the right to cancel orders where the freight costs are far in excess of what the website system quotes. This is extremely rare but given the size of this big land, there are some remote areas that our couriers charge excessive amounts to deliver to. You will be notified if there is an issue and fully refunded. 

You are entitled to a refund OR repair OR exchange OR credit if the products you’ve bought are:

  • faulty
  • significantly different to those shown or described to you
  • not doing what they’re supposed to do.

When you buy, you should choose carefully. You don’t automatically get a refund for simply changing your mind.

If you have a item that you are wanting to return you may REQUEST a return via eBay

Requesting a return does not automatically mean that we will accept the return. We need to assess the situation and then we will respond with the course of action to be taken.

Returns will attract a 8% restocking fee if there is no fault with the product.

Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warrantee claim. No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs unless the product was shipped by us incorrectly. Credits and Refunds are limited to the cost of the goods excluding freight charges.

Delivery Times

All delivery times are estimates only. We cannot be held responsible for any delays that are outside of our control. Most deliveries of items that we have in stock occur within 7 days with most East Coast capital city deliveries taking 2 days. We endeavour to give you the most accurate information in relation to delivery times.

Special Orders, Custom Orders and non stock items that are ordered from Overseas have an estimated delivery date. We will not be held responsible if these dates are not met by our suppliers and a failure to deliver goods by a particular date will not be accepted as a reason for an order cancellation unless agreed to by The Bass Centre

If you would like to order anything off this website you can "click and buy" and pay with credit card, Paypal ;

ABOUT OUR COMPANY

The Bass Centre has been in business since 1991....that's 25 years in business. We are Australia's only dedicated Bass Store!. As well as our online presence we are a Bricks and Morter store located in Sth Melbourne so feel confident when placing an order.