Merchandise purchased may be returned to our warehouse within 30 days
from the date of receipt - provided the item is returned brand new and in the
original packaging. Return the goods with an approved RMA and note whether an
exchange or refund is preferred. If an exchange is requested, we'll contact the
buyer to arrange an exchange order to be sent out. If a refund is requested,
please allow up to 7-10 days for the refund to be process once the return is
received by our warehouse. The buyer is responsible for all return shipping
costs and postage.
All items require a RMA number. Call us at our toll free
number or e-mail us directly to request a valid RMA number for your return. Any
return without an RMA may be refused and returned to the buyer or it could delay
the return process by 7-10 days.
Non-returnable items include: Party tents, EZ Pop-up
gazebo tents, elliptical machines, exercise bikes, inflatable spas, and electric
bikes.
Non-delivery:
Please report any items that have not been delivered within 7 days of
estimated delivery date. It must be within 21 days of non-delivery within the
USA. We will contact the shipper and issue a lost item claim, given we're
contacted in time, and issue a replacement order or refund for the lost item.