Product Expiry/Best Before Dates. All our products are shipped with Minimum 12months or greater dating, unless otherwise stated in the listing title.
All our products sold are sourced from Australian Wholesalers or Direct from Manufacturer Australian Divisions. All applicable products sold that require to be registered have been registered with the Australian Pesticides and Veterinary Medicines Authority (APVMA). You may verify any product purchased through us with APVMA's databases for authenticity. All APVMA registrations numbers will be provided upon request and are also listed on the items packaging in accordance with Australian LAWS.
Tax invoices. All our parcels are shipped with corresponding Tax Invoices in compliance with Australian Tax rules. Electrical Items. All electrical items come with Australian Warranty 12 months or greater depending on item as stated within the items warranty card.
Hours of operation: Stefmar Pet Care has been in the industry since 1992. We have multiple retail outlets and an online division. If there is something that you are looking for and cannot find on our website, please don't hesitate to contact us. We are passionate about providing the best customer service, products and shopping experience on the web. Reasons to Shop with us Selection. Prices. Service. Quality.
Standard Shipping 3 - 8 Working Days (Insurance + Tracking) Standard Shipping to Perth WA 3 - 10 Working Days (Insurance + Tracking) AusPost Express Post Parcel 1 - 3 Working Days (Insurance + Tracking) International Shipping 14-60 Working Days (Insurance + Tracking) International Shipping We dispatch within 1 working day using Auspost or DHL, Some countries have import duties charges, its the buyers responsibility to check with there local customs office.
We have 30 days Money back returns policy, unless otherwise stated. Item Must Be in Original/Unused/Unopened Condition. Restocking Fee of 20% applicable. Please note: Consumer guarantees don't apply if you: 1.Have simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product. 2.Misused a product and have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods. |