Terms and Conditions
Shipping Policy
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We ship goods throughout the
world. Deliveries to Europe, Ireland,
Northern Ireland, Highlands and Isles off
the mainland may incur additional postage
charges. Delivery charges are determined by
the location to ship to and the size and
weight of the parcel. Please Get
a Quote before making a purchase
(contact us with your postcode and product
details in hand). -
Delivery Address: It
is the buyer's responsibility to provide the
correct delivery address. The goods are
dispatched to the Buyer's address in eBay
records. If there is any change in your
personal details, please update your address
before checkout. If you want to arrange a
delivery to a different address than your
own, please add the new address for delivery
at checkout. -
The Delivery Time depends
upon the type of delivery service selected
by the buyer. Please check the table below
for the carrier handling times and these are
only to be used as guidance. In exceptional
cases these times can be much longer.
Service |
Delivery Time |
Tracking Information |
Royal Mail 1st Class |
1-3
Working Days |
Not
Available |
Royal Mail 2nd Class |
3-6
Working Days |
Not
Available |
Royal Mail Tracked 48 |
2-3
Working Days |
Available upon request |
Hermes |
3-5
Working Days |
Available upon request |
Parcelforce 48 |
2-3
Working Days |
Available upon request |
International |
9-14
Working Days |
|
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If NOT
DELIVERED within
the expected delivery time.
-
UK
Customers: -
Royal Mail: Please
first of all contact your local post
office as we have found over the
time that in many cases the Royal
Mail postmen fail to leave a notice
for parcels. All you need to ask
them is if they have any parcels for
your address waiting for you to
collect. If they cannot help you
with this please contact us. -
Hermes & Parcel force: Please
contact us and we will provide you
the tracking information and if
needed we will chase the courier for
you.
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International Customers: -
Royal Mail / Post Office: Normal
delivery time for international
deliveries is 9-14 business days
(Mon-Fri) excluding UK public and
Bank holidays) after receiving the
dispatch email is sent. In case of
any delay it may take up to 25
business days to deliver. Otherwise
please contact us and we will
provide you with the tracking
information, if you have paid for
the Royal Mail International
Signed-for Delivery Service. -
Courier Service: Varies
depending upon the geographical
distance and the carrier (contact us
for further information).
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Receiving Delivery: When
you receive your item you must check the
package, if damaged you must mark this on
the form ('DAMAGED') when signing
(signing as unchecked will not be
sufficient). All damage to items must then
be reported to us by telephone or eBay
messages within 24hours as soon as possible.
Damaged Item OR Order Not Delivered
After an order has been
dispatched we are in the hands of the postal
system, who on occasions can damage or lose
items in the transit and sometimes can be very
slow. This is as frustrating for us as it is for
you. Please remember our customer support team
are here to help you, please get in touch before
leaving feedback to resolve your issue.
-
Item Not Delivered: If
your order hasn't arrived within 14 working
days in the
UK or 30
working days outside
the UK please contact us and we will
investigate the issue and take an
appropriate action. -
Damaged / Faulty Item: There
is a possibility that items can get damaged
in the transit. When you receive your item
you must check the package for any sign of
damage, if damaged you must mark this on the
form ('DAMAGED') when signing
(signing as unchecked will not be
sufficient). All damage to items must then
be reported to us by telephone or eBay
messages within 24hours as soon as possible
and our friendly team of advisors will be
able to help you.
Contact Us:
We recommend that you contact us through the
eBay messaging service and our dedicated
customer support team will be more than happy to
help you. We endeavour to reply everybody in a
24 Hours rotation and the response time also
depends upon how busy we are, so the response
time may be a lot quicker or may be slightly
slower at times.
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