Shipping:
- All our products are shipped within one to two business days after payment is received. 2-7 days is the normal time for delivery depending on location. It could take up to 10 days. Please email us in the event of a delay in receiving your order. We normally use USPS for all our products but UPS or Fedex ground can also be used. An email with tracking information will be sent after order is completed and shipped.
Returns:
Problems with order:
WHENEVER YOU HAVE A PROBLEM WITH YOUR ORDER, PLEASE CONTACT US AND GIVE US A CHANCE TO RESOLVE WHATEVER IT MAY BE BEFORE LEAVING A NEGATIVE FEEDBACK. WE CAN MAKE AN HONEST MISTAKE. WE WILL DO EVERYTHING POSSIBLE TO MAKE YOU OUR CLIENT, HAPPY!. WE WANT YOU TO BE SATISFIED AND KEEP YOU COMING BACK FOR ALL YOUR PET NEEDS.
IF YOU MUST RETURN AN ITEM PLEASE USE ADDRESS ON LABEL. RETURN SHOULD BE MADE WITHIN 3 DAYS OF RECEIVING YOUR ORDER. RETURN SHIPPING COST IS THE BUYERS RESPONSIBILITY UNLESS IT WAS OUR WRONG DOING THEN WE WILL REIMBURSE YOU, FOR YOUR COST ON RETURNING THE ITEM. PLEASE CONTACT US FOR DETAILS.
NEW ITEMS ADDED WEEKLY.
WE ARE A PHONE CALL OR EMAIL AWAY 904-410-0214
INTERNATIONAL ORDERS:
First class international packages are not track-able online. It will only show acceptance on USPS.com this means it was accepted and its on its way to you. It is up to you to contact your postal or customs office in your country for more information. Once parcel shows acceptance in US postal office the average shipping time is 7-21 business days depending on location. Times can vary depending on how quickly customs processes the item, generally you can expect longer times around the holidays.
Priority Flat rate international make take 5-10 days.
Note: If you desire a tracking number than can be trace to your door step. order must be sent Priority or Express Mail.
International orders & Customs:
****Important Note Please Read Carefully International buyers only***
· Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
· Please check with your country's customs office to determine what these additional costs may be if any, prior to bidding/buying.
· These charges are normally collected by the delivering Postal master in your country when you pick the item up or delivered to you. Do not confuse these costs for additional shipping charges. (These are not our charges). Customs is unpredictable, we seem orders go tru with no charges then again we can’t control this. We keep our prices and shipping as low as possible to help offset these costs if any.
Any questions or concerns Please email us
