Terms and ConditionsAuthenticity:
It is Stilmacher's policy to only offer our
customers the very best in quality and the most renowned names in luxury
brands. We choose our merchandise very carefully – always making sure of
quality and authenticity – thus enabling us to absolutely guarantee the
authenticity of all our items. In 7 years on eBay there has not been a single claim in this regard!
Returns:
Customer satisfaction is Stilmacher's prime aim.
Should you for any reason be dissatisfied with your purchase, you are
welcome to return the item within a week at your own cost. Please
understand that a full refund can only be issued if the item is returned
unused, in its original condition and within the afore mentioned
timeframe.
Claims:
As mentioned, Stilmacher merchandise is
diligently chosen and examined, and the condition of all items is very
carefully determined prior to listing. Nevertheless, it is always
possible that minor flaws may escape inspection. Should you find the
condition of your item to vary from the listing description, please do
not hesitate to contact us. It is our objective to find a fair solution
to every problem.
Payment:
Stilmacher accepts all major credit cards
through PayPal. Bank wire transfer is however greatly preferred. As a
return service, we offer free shipping to all bank wire paying
customers.
Shipping:
International shipping usually does not take longer than ten business
days and is highly reliable. As customs conditions differ greatly from
country to country, the estimated timeframe may however vary in some
cases. Should your parcel, due to conditions that are out of our
jurisdiction, take longer to reach you than estimated, please do not
loose patience. Stilmacher always keeps track
on your items; your purchase will eventually arrive.
Questions:
Stilmacher is happy to answer any questions or
queries, or assist you in any other way possible. So that we can keep
you completely satisfied with our service, please ask all questions
prior to bidding.