1. Customer satisfaction is 100% with great communication with us. Please email us all the concerns you have. We usually get back to you right away, no later than 24 hours(from Monday to Friday).
2. Custom's duty and taxes are not normally payable, so any additional customs requirements are entirely the responsibility of the buyer. Import duties, taxes and charges are not included in the item price or shipping charges.
3. International delivery is highly variable because of weather and customs regulations. If you do not receive your item in 6 weeks, please contact us immediately for further assistance.