International Buyers: Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up; do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
Please do the proper research before purchasing this item so that if any VAT or Taxes are required upon delivery you are not taken by surprise. Visit www.uscib.org to get a general idea of the customs fees for your country.
International Shipping: We can ship only to an international address that USPS delivers to. In some cases USPS may be unable to deliver, if this occurs we will notify you and refund your payment.
Is this item brand new?
All of the items we sell are brand new and unopened unless otherwise specified. We do not sell “factory seconds”, “B-Stock” “replicas” or “second quality” items. If the item says “New” under item condition then that means it is a brand new item exactly like the one you would find in your local retail store, the only difference is that our price is much lower!
Do you have this item available in a different color? Do you have any accessories for this item?
All the items we carry are listed in our eBay store, if you do not see the item in alternate colors then that means we do not carry it. If you do not see any mention of accessories for the item and they are not listed in our eBay store, then we do not carry them.
Does this item come with the full manufacturer’s warranty?
Many manufactures claim they do not honor eBay sales simply because they are upset at the low prices their items sell for. Technically it is illegal for any manufacturer to deny warranty of any legitimate item sold. If you are denied warranty service by the manufacturer, contact us and we will take care of it for you.
If you still have concerns, the price on the unit has enough of a substantial discount to allow for the purchase of a Squaretrade warranty. Squaretrade is an eBay affiliate that offers warranties for pennies on the dollar based on the items value. Upon successful purchase, eBay allows Squaretrade to email you directly to solicit a warranty. You can read more about their offers at www.squaretrade.com.
I am an international customer; does this item have the proper voltage for my country? Does it have the correct maps for my country?
All electrical items that we sell are U.S. Voltage only unless otherwise specified in the listing. Region Codes and Maps are all made for North America unless otherwise specified in the listing. Please keep the above in mind when purchasing.
Do you charge sales tax?
We charge New York Sales Tax only. If your shipping address is in New York then you will be charged sales tax.
Can I pick up my item instead of having it shipped?
No. All orders must be shipped, no exceptions.
How do I see the shipping rates for my country?
Click on the Shipping and payments tab to the right of the description tab and select your country from the dropdown menu to see the shipping costs.
My country is not listed; do you ship to my country?
If you cannot select your country to view the shipping rate then that means that we do not ship to your country.
Can I change my shipping address after I have already completed and submitted the payment?
No. PayPal requires us to ship to the address that they send us in order to be covered under their seller protection program. It is the buyer’s responsibility to make sure that the address is correct before making the purchase.
Is a signature required upon delivery?
In most cases a signature in person is required for delivery. If you will not be home during the day to sign for the package, please have the item shipped to your work address instead. We will not take off a signature requirement; there are no exceptions to this rule.
When will my order be shipped?
Orders ship out within 1-2 business days. All shipping takes place on business days, not on weekends or holidays. If you are outside of the Unites States please note we have absolutely no control over customs; how long they take or how they assess packages; so please understand this and be patient in receiving your order.
Will you send me a tracking number? How will I know when my item has shipped?
Once your order is shipped, the tracking number will be uploaded to ebay. You can locate the tracking number by looking up the order details in your eBay account.
