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Other items in our store...We (Afrapoco Limited) are a UK based company that started life trading under the name Best4Memory in 2008. Due to the phenomenal growth of the business plus our development into providing a much broader range of products in early 2010 we decided to change our trading name to Jazooli. Jazooli now offers an extensive range of high quality electronic gadgets, components and accessories for all modern technologies both to the end user and also the wholesale market. Based in South Manchester, in December 2010 we moved to a new 2,500sq ft warehouse with better transport links to the Motorway network allowing easier access for both deliveries and mail collections. By March 2012 staff numbers had increased to 10 full time with a further 3 part timers who help out when required. Afrapoco Limited now operates in most markets around the globe and is continually looking for exciting new products to sell through its various marketing channels including: eBay, Amazon, and Play. We continually strive to deliver the highest level of customer service and will go to all lengths to ensure our customers are 100% satisfied with their purchase(s) and in their dealings with us. We would be happy to discuss any special requirements customers may have and would be pleased to source any product(s) we do not currently stock. For the corporate sector we can personalise almost all of our products to meet specific needs, from logo printed packaging to branding components for a nominal additional cost. We also welcome international customers, however, we would advise that, although we mail out orders promptly, as items are dispatched from the UK sometimes delays in receiving goods may occur. We apologise in advance for any delays and any inconvenience this may cause. Thank you for visiting this page and considering buying from Jazooli. The Jazooli Team Email: sales@jazooli.com Tel: 0161 427 0487 Business Address:Jazooli (Please do not return your item back to this address without completing the returns form.) Delivery At Jazooli
we understand that when you place an order you want your goods to arrive as
soon as possible and with the minimum of fuss. So whenever an order is received
by us (Monday
to Friday
before 3pm)
we promise to dispatch it within 24 hours. Orders received on a Saturday or
Sunday
will be dispatched the following Monday. We
dispatch all items via Royal Mail or DPD depending on the item and service
selected at checkout, the estimated delivery time is 1-3 working days. Whilst
Royal Mail state that most items will be delivered within these time frames it
can occasionally take up to 15 days. Unfortunately once Royal Mail collects an
item from us we lose any influence over the delivery of that item which is why
we would kindly ask all customers to be patient when waiting for their products
to arrive. If for some reason you have not received your product within 7
working days then please do not hesitate to contact us so we can look into it
for you. If you require an item to arrive with you quickly we would recommend
that you choose a guaranteed next working day delivery service, but please
ensure you place your order before 3pm
for same day dispatch and that you are available the next working day to sign
for your delivery (please note our next day couriers do not work Saturdays,
Sundays and Bank Holidays). International
Shipping Returns At Jazooli
customer satisfaction is paramount. That is why any item received, deemed to be
faulty or damaged, will be replaced or refunded the very same day we receive it
back from you. Please contact us before you decide to send an item back as some
problems can be resolved without the need to return the item. Please note, all
items must be returned in their original packaging. We can issue a full refund
if the item is returned within 7 days of receipt. Alternatively we can issue
replacement items up to 28 days from receipt. If a product is faulty or damaged
then a replacement will be shipped the same day it is received back by us, or a
refund given upon the safe return of the original item. Please contact us to
inform us that you wish to return items and we will send you a returns form.
Also please ensure that the item is return in sufficient packaging (the original packaging is an
acceptable standard). Unwanted Goods
If your
goods are no longer wanted you can return them within 7 days of receipt for a
refund. The goods need to be unopened and with all their original packaging.
The only cost you will incur is the price of the return shipping and the
original postage on sending the item out. Please contact us to inform us you
wish to return the goods and we will send you a returns form. Also please ensure
that the item is return in sufficient
packaging (the original packaging is an acceptable standard). Items ordered in error
On the
chance you ordered the wrong product we will happily exchange the product for
the correct item charging or refunding the difference where appropriate. Please
inform us within 7 days of receipt should you wish to do this. Please note that
in some cases you may incur additional shipping charges. Order
Cancellation If you
have placed an order but realised you have either made a mistake or want to
cancel the purchase we ask that you contact us as soon as possible.
Unfortunately we cannot always cancel the order as we run our warehouse 24/7 to
ensure the quickest dispatch time. If this is the case you may incur a postage
cost to return the item and also the original postage of sending the item out. Incorrect
Address When you place an order it is your responsibility to ensure that your shipping address is correct. We only ship to the registered address on your PayPal account, please make sure the address is correct before confirming your order. We will not be able to refund or replace your order if the shipping address provided is missing key details such as the house number or road name. Please make sure you check your address carefully before confirming the order. FAQ’sMy item has not arrived yet?Your item will be sent out within 24 hours of placing your order and you should receive it within 3 working days of dispatch but can take up to 10 working days. If you still haven’t received your item please contact our customer service team via the Contact Us tab. My item has not arrived next day yet I paid for special delivery which is guaranteed next day?Please make sure that you placed your order before 2pm (Mon – Fri) that day to receive it the next day. We use DPD Courier service which deliver Mon-Fri 8am – 6pm, if you provided a telephone number or email address at checkout you will receive updates on your delivery. I have received my item but it’s been damaged in the post?Sometimes items can get damaged in the post, we apologise for this and will provide you with a freepost returns address label and then send you a replacement item. You may be asked to complete a Royal Mail claims form to state that the item was damaged on delivery. Can I cancel my order?Yes. If your order has not been dispatched we can cancel it and refund you. However it is likely that your order has been processed and will already be in the postal system. In this case you will need to return the item back to us so we can process a refund. Can I collect my item?Unfortunately this is not possible because we are not geared up for over the counter retail sales, so please order online. Can I exchange my item?Yes, if you are not happy with the item we have sent you then we can exchange it for something else in our online shop. You might have to occur postage costs on this. Do you offer a discount if I order more than one item?It depends how many items you order. If you order anything under 10 items then sorry we would not be able to give you a discount because we already sell our items at the lowest price possible for such quantities. However if you order 10 or more of the same item please contact us and ask as we should be able to offer you some level of discount. Do you deliver outside the UK?Yes. We deliver worldwide to most countries, please see the postage rates in the listing to see which countries we deliver to. Can I place my order over the phone?Unfortunately this is not possible because we are not geared up for over the phone sales, so please order online. |