STORE
POLICIES
PAYMENT
Medondemand accepts
all major credit cards issued within the United States, as well as PayPal. New
York residents are subject to local Sales Tax.
ORDER PROCESSING
Orders
received before 3:00PM EST will be processed the same day. Orders received
after that time will be processed on the next business day. Orders received after 3:00PM
EST on Friday will be processed the following Monday. Sorry, Medondemand
does not process or ship orders on Saturdays or Sundays.
Most
of our products ship within 1 to 2 days, though some special order items may
take longer. We will notify you of any delays in shipping.
SHIPPING INFORMATION
When available, choose from UPS Ground or 3 Day
Select. Expedited shipping does not include Saturday or Sunday delivery. If you
would like to confirm expedited shipping availability or prices, message us or
call our customer service department at 1-888-433-2300.
RETURNS
In the unlikely event that you were dissatisfied
with your purchase, please contact us within 14 days of receipt of your order
for a Return Authorization Number (RMA#). Item must be in its original
packaging and conditions. Except in events where Medondemand is at fault, the
buyer will be responsible for return shipping. Returned items without an RMA#
will not be honored.
INTERNATIONAL SHIPPING
Sorry, we only ship within the United States. We
apologize for any inconvenience this may cause.
CUSTOMER SERVICE
We’d be happy to assist you with any questions
regarding shipping, products availability or issues with your order. Simply
message us or call our customer service department at 1-888-433-2300. We are
available 9AM to 6PM EST Monday through Thursday and 9AM to 4:30PM EST on
Friday.