FAQs:
Frequently Asked Questions
Q:What is the Condition of this Item
A:This Item is Custom Made using all new materials. We produce this item here in the Great State of Georgia
Q:Do you ship frames larger than 24x36
A:We can make any size frame, but are unable to ship large sizes ( larger than 24x36 )due to damages in shipping & shipping charges.
Q:Will My Size Picture Fit your Frame of same Size.
A:Our Sizes of Frames are from the inside of the frame. We measure the Glass size, so if your Picture is 8x10 it will fit our frame of 8x10 size. A small portion of all pictures is covered by the frame lip.
Q:Do you combine Shipping
A:Yes we combine shipping on most items. you pay for the first item and the additional items are discounted for shipping. We cannot discount an item price if it has free shipping.
Q:I dont have a Paypal Account
A:You can make a payment thru Paypal even if you do not have an account. Just continue thru paypal and eventually it will allow you to enter your Credit card information like other payment gateways.
Q:What is your return policy
A:We have a no questions asked- 60 Day return policy. We even pay for the return shipping....Please buy with confidence we stand behind our products even if you, mis-ordered or changed your mind.
Q:How to calculate Matting Size
A:The easiest way to calculate the frame and mat size is by adding 4 to each dimension. example 8x10, will become 12x14. You will need to order 12x14 frame and 12x14 size mat. We cut the borders of the mat 2.25 inches (DEFAULT) so for both sides it is 4.5 inches when we take this away from frame size it will give us mat opening size 7.5 x 9.5
Q:What size mat should I order for 24x36 print.
A:We cannot ship any frame larger than 24x36, so the only way you can put a mat in 24x36 is to go inside the print. our default border size of 2.5 inches will give you an opening or window of 19.5x 31.5 If your print will look good thru this window please order. One way to check is to cut an opening in Poster board and lay it on your art work.
Q:Can I pay you other than paypal
A:You can call us at 770 739 8800 and we can take your credit card over the phone. We recommend that you use paypal to make payments it is secure and easy and offers you protection in case of problems with vendors.
Q:Do you combine Shipping
A:We Combine shipping. Items that already have free shipping cannot be discounted. |