For UK, Channel Island and Isle of Man customers the following delivery options are available:
UK Royal Mail 48 (estimated in 2-3 days, excluding Sunday): FREE
UK Royal Mail 24 (estimated in 1-2 days, excluding Sunday): 75p
UK Next Day Delivery (Delivery before 1pm the following day, excluding Sunday): £7
Please kindly note: UK Next Day Delivery is only available on orders placed before 4pm (Mon-Fri). Orders received after 4pm will be dispatched via Next Day Delivery the following day (Mon-Fri only). Tracking information will be sent to you once your order has been dispatched.
Any further queries:
We're here to help, so if you have any further queries regarding UK delivery please contact us.
For international customers the following shipping service is available:
Royal Mail International Signed For Delivery: £5 Flat Rate
This charge is flat-rate and will remain the same regardless of how many items you order from us.
The estimated delivery times are: Europe (3-5 business days), USA/Australia (5-7 business days), and Rest of World (7-10 business days). Tracking information will be sent to you once your order has been dispatched.
Any further queries:
We're here to help, so if you have any further queries regarding international shipping please contact us.
You can pay for your purchase easily and securely by checking out via PayPal. Simply click 'Buy it Now' and proceed to the checkout.
Alternatively, you can make a payment over the phone using your debit/credit card. Our customer care team are available to take your order Monday-Friday, 9am-5pm. You can reach us on: 0161 839 7311.
Any further queries:
We're here to help, so if you have any further queries regarding payment please contact us.
If for any reason you are not completely delighted with your purchase, we will happily accept a return for a full item refund or an exchange. Returned items must be received within 30 days of receipt. Any items returned must be received back in their original condition – this means they must be unworn, undamaged, free of makeup, fake tan, pet hairs, deodorant and perfume and be in their original packaging with tags attached.
We aim to process returns within 48 hours of receipt after which a return notification message will be sent to you through the eBay message system.
We cannot be held responsible for any returns that do not reach us and as such we always recommend you use a recorded postal service.
We are a children's charity and as such we regret to inform customers that any original shipping fees or return shipping costs are non-refundable, unless the error has been made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
Any further queries:
We're here to help, so if you have any further queries regarding returns please contact us.