Application Settings - 

IMPORTANT: PLEASE READ BEFORE BUYING

Although you may have received an automated message from eBay stating your item has been dispatched, this does not necessarily mean it has left our office and it may be put on hold if the issue falls into one of the following areas:

• To ensure your item is sent as soon as possible we ask that you email us through eBay message as soon as you have made your purchase to notify us of your colour choices if you have selected the "mixed colours" option. Failure to do so will result in the delay of your item leaving our office until we have received dispatch confirmation. Please note this option only qualifies if you have purchased at least 2 items or more. You cannot use this option if you have only bought 1 qty.      
• 
  
• 
  
• 
  

• 
  
• We also kindly ask that if you live in remote or offshore areas of the UK to contact us before making a purchase for a price on postage as we may not be able to deliver to your location free of charge; so to avoid disappointment please contact us. Failure to do so may result in us emailing you for additional postage. (further info about these T&C can be found in the delivery section)

Delivery

(so please bear this in mind when marking for postage)
All items are dispatched within 24hrs of received payment ( if for any reason your item will arrive later than promised in the listing we will notify you by ebay messages) Items are sent either by Royal Mail or by one of our chosen courier services depending on your location. Express services are also available by next day carrier
Business times are 8 - 5 Monday to Friday so items after 12pm Friday, Saturday or Sunday will be sent on the following Monday (This excludes bank holidays and weekends)

IMPORTANT

(Royal mail delivery times are Estimated so if you require your item urgently please make sure you use a next day carrier service to avoid a delay in receiving your item)
Royal Mail / Carrier - £0.99 Estimated delivery time of 3-5 working days
Royal mail first class / Carrier - £1.99 Estimated delivery time of 1-2 working days
Express 24hr carrier - £8.99 Delivery next working day for as many items as you like (cut off 12pm)

Overseas Deliveries - £????  Both cost and delivery time will vary depending on your location. It is very important that you contact us for a price on overseas delivery before you buy. Failure to do so will result in the delay of your delivery and we will contact you.

If any of our adverts state free delivery, please be aware that this only applies to mainland UK address only. any offshore address will incur a surcharge

(Overseas orders must have the correct address and a valid contact number for our carriers, we will not refund if these are not correct)

Please note: Items weighing under 500 grams like envelopes for example are usually sent by royal mail and larger and valuable items sent by carrier. If you live in any parts of the red areas shown on the map below (some parts of Scotland and remote / offshore areas of the UK)  postage charges may be higher as they cost us more to ship, so please contact us for a price before buying to avoid delays in your item being sent.

IMPORTANT!

If you live in the Blue area or overseas please  contact us for a price  on delivery.

We do not refund postage for items ordered in error or sent to a wrong address if the advert offers free postage there will be a 20% restocking fee to cover postage costs. The cut off point for 24hr next day deliveries is 12pm, orders after this time on Fridays will be sent on the following Monday.  Next day deliveries exclude bank holidays and weekends.

RETURNS

We are happy to Cover all Postage Cost For Faulty/Incorrect Items, as long as they are reported within 5 Days after the item has been signed for. If you have changed your mind about an order or wish to exchange for an alternate product, you will be required to cover all postage cost. Any items returned for a refund will incur a 20% restocking charge from the refunded amount. We will not accept returns if the item is not it the original packaging or used.

TERMS & CONDITIONS

All deliveries will automatically be shipped out to the address on PayPal so all addresses MUST be correct on your PayPal account, otherwise your item/s cannot not be resent free of charge. 

Please be aware that we do not refund any postage costs if you decide you no longer want the item or you have chosen the wrong colour. we will only  refund postage if we have sent the wrong item, a restocking charge of  20% may be applied if item was sent with free postage.

Any items returned due to incorrect address or failure to be collected from the sorting office will not be resent free of charge.

If for any reason you are unhappy with your item, please contact us before leaving negative or neutral feedback, as we will do everything in our power to resolve the problem as quickly as possible, as we want all customers to be happy.

All feedback is reciprocated. when you leave positive feedback, we will do the same.

Unless notified, all items will be sent within the stated times. If item is  late,  if for any reason we know  your item will be longer than the promised time frame we will contact  you straight away to advise you of the situation.

Most overseas deliveries have an estimated delivery time of 3-5 working days, however this can sometimes take longer depending on location so please be patient. 

If, for any reason the product is damaged or you are not happy with your product, you may return the item for either a refund, or exchange.  However you must contact us first before this can be authorised. We may require photographic evidence.

Unfortunately we cannot refund items if they are returned damaged or have been part used so please make sure you check your entire order before you start using it. Any problems must be reported with in 7 days of receipt of goods.

Business hours are 9am - 5pm, Monday - Friday. Please bear this in mind when asking questions, as they will only be answered during working time slots. 

All enquiries and orders taken late Friday, Saturday or Sunday will be replied to or shipped out on the Monday, although occasionally we may  reply to emails on the weekend. The cut off point for next day orders is 12 noon.

All items must be paid for within 3 days from date of purchase, otherwise a case will be opened automatically by ebay. Payment after this time could result in a delayed dispatch.

All messages MUST be sent through eBay messages only – any messages sent outside of eBay will not be responded to.

Royal mail delivery times are estimated and can sometime take longer than advertised so if you need your item urgently please bear this in mind and use one of our faster courier services.

All orders taken before 12 noon will be dispatched the same day between Monday – Friday

All overseas packages will be sent by a tracked carrier and not royal mail services.

If you opt for next day carrier service and order before 12 noon , your item will be dispatched the same day and will arrive between 8am-6pm the following day (excluding weekends) if you opt for next day carrier after Friday 12 noon your item will be sent the following Monday

You CAN NOT choose the mixed colour option if you have only purchased 1 item in quantity. This option is there when you purchase 2 or more and require 2 or more different coloured product (note: This only applies to adverts where this option is available)

Please make sure you order the correct colour where applicable as we do not refund postage costs if the mistake was not on our part or if you decide you no longer want the item and wish to return for a refund. If postage was free of charge when you bought the item then there will be a restocking charge of 20% incurred to cover our postage costs.

Although you may have received a notification from eBay that your item has been dispatched, there may be a delay with your item leaving our office if we have not received any notification of your colour requirements, so it is very important that you notify us of your colour requirements to avoid delay and disappointment.

it is the customers responsibility to notify us of any changes in your address before the item is dispatched. we will only send to the address that is registered to your account. there will be a postage surcharge to have your item resent or redirected