Payment must be made within 4 days of the item being secured. We accept credit/debit card payment (no AMEX) or PayPal. Please phone 01202 430820 during working hours if you wish to pay by card for items over £10. Please note that we can only accept PayPal payment from registered and confirmed PayPal accounts, and that we can only ship to the Ebay registered address. To request otherwise is against Ebay regulations.
All prices include UK VAT (Sales Tax) at 20%. A VAT receipt for any transaction is available upon request. Your item will be shipped within 1 working day of payment being received, and notification sent of dispatch, but we cannot be held responsible for postal system delays. If payment is made by PayPal, please be aware that we can only ship to the PayPal registered address. Shipping elsewhere contravenes Ebay regulations.
Southern Ukulele Store (SUS) is a dedicated online ukulele shop based at the premises of Langdons Electric Music in Boscombe, Bournemouth. Both Langdons and SUS are part of the Music is Life group. All items bought from SUS will be dispatched from the Music is Life distribution centre.
We are passionate about ukuleles and our mission is to spread the ukulele bug far and wide. Be you a starter or an expert, we'll have what's best for you, but if you're not sure what you want then please call us on 01202 399019 for friendly advice.
You have the right to return any item to us for a full refund within 7 days of receiving it, whatever the reason. If you simply don't like the colour, that's fine! To return any item to us, call Music is Life on 01202 430820 to let us know to expect it back. This is a "return to base" returns policy, which means that you are responsible for the return postage. All items must be returned with the original packaging and in their original condition to qualify for a full refund.
Should you experience problems with a faulty product and want to return it for this reason, then please contact us in the same way within 7 days and send the item back to us. We will refund your return postage if there is a genuine fault with the instrument.
All new instruments come with a 1 year warranty. If during this period you experience problems then please contact us to arrange repairs or replacements. The warranty again is "return to base" so you will be responsible for returning the item to us.