The main aim of our business is customer satisfaction which separates us from the rest of our competitors because our first priority is our customers and what ultimately we want is our customers to be happy.

We are always willing to listen to any advice or feedback from you which can make us better.

Please don't hesitate to contact us, in case you require any information on the item that you are about to buy or an item which you have already purchased from us or require further information about the delivery of your item(s). Please Contact Us via the eBay messaging service.

We accept Paypal, Personal Cheques, Postal Orders and bank transfers. You can contact our customer services team on 0161 877 2691 to make payment over the phone. This service is only available for our UK customers. For all International orders we only accept PayPal.

All payments must be received within 4 days of purchasing the item. If payment is not received within 4 days then an automated unpaid item case will be opened.

If you would like to cancel an order then please contact us via the eBay messaging service immediately. We can only cancel an order within 4 days of purchasing the item, after that an unpaid item case is automatically opened. Alot of times customers order multiple items and they are not aware that they have purchased more than one item. If this is the case please contact us immediately within 4 days of purchasing the item.

We understand when shopping online customers want the confidence of a quick, reliable and secure shipping service. That is why we ensure that all items that we send are fully trackable to give the customer peace of mind.

All orders within the UK are sent via Royal Mail Tracked 48. What tracking information is available?

To ensure you know the status of your parcel delivery at all key stages, Royal Mail Tracked® provides the following track points:

1). Track 1 is created at the point of despatch when the parcel label is generated on our own despatch management system.

2). Track 2 occurs when your parcel enters the Royal Mail processing Mail Centre

3). Track 3 is triggered when the parcel is processed at the recipient?s local Mail Centre

4). Track 4 is taken when the parcel arrives at the Delivery Office

5). Track 5 occurs at the doorstep of the delivery address when delivery of the parcel is attempted

International deliveries are sent either via Royal Mail International Signed, TNT, DHL or Belgium Post. We dispatch Worldwide with the exception of some countries.

We offer Free Postage on all purchases within the UK. We try our best to keep our prices rock bottom to ensure our customers get the cheapest price. We continually research our competition to ensure that our customers are getting the best prices online.

Please note that the Free Postage offer only applies to the delivery of the first pair. If you would like to exchange an item them you must pay the cost of delivery to send the replacement.

For our customer from around the world we offer the most competitive postage prices from around the world.

We always want our customers to be happy with the products and services that we provide. However, if for any reasons you are not satisfied with your purchase we offer you with a 14 days refund and exchange policy. For refunds, you can return the item to the address on the invoice within 14 days and we will issue a refund once we receive the item. Under the Distance Selling Regulations you must inform us of your decision to return the item within 10 days of receipt. The item must not be used and must be 'as new' when return to us. Once we have received the item we issue a Full Refund. Please note the customer must pay for the cost of returning the item.

Please ensure that you open a returns case in the Resolution centre. We cannot issue a refund unless you open a returns case. The returns case can be opened at the Resolution Centre.

For exchange, you can send the item back to the address on the invoice including a note stating the style, size and further details of the item you wish to exchange for. We also require £3 to send the replacement. But, in both the cases please ensure that the item is in the same condition as it was sent, it has not been worn. If you would like an exchange then please contact us via the eBay messaging service to check if the replacement required is in stock. You will need to return the item at your own cost. You will not need to open a returns case if you would like to exchange an item.

If your item is faulty on arrival then you have 10 calendar days in which to inform us of the fault. Item should be returned in their original packaging, Once we have verified the fault we will issue a replacement item or full refund via your original payment method. We will also reimburse your postage costs. We will inspect the returned item and if is not faulty then we cannot issue a refund or the postage costs.