We offer a no quibble return policy. However, before returning any item you must contact us so we can advise the correct course of action.
The only items that are not eligible for return are items that are made to order.
Items are usually dispatched within 1 working day of cleared payment.
Once dispatched orders usually arrive within 3-5 working days.
Please bear in mind that once the item has been sent it is in the hands of Royal Mail so we need to trust that they will offer a good service.
If your item does not arrive we will not be able to deem it as missing until at least 14 working days have passed from the date of dispatch. This is because Royal Mail will not class it as lost until then.
Some items are made to order or sent direct to you. These items may take slightly longer to be delivered.
If your order is over 5kg or 60cm in length and you live in a remote area such as Northern Ireland, Scottish Highlands or the Offshore Islands then we reserve the right to surcharge additional postage due to the increased costs we incur in delivering to these areas.
For more details please see our t&c.