BLUE GENUINE ANYA HINDMARCH BA FIRST CLASS COSMETIC BAG

We always like to hear your comments and enquiries:

Please send all questions about any of our items for sale and existing orders via the 'Ask a Question' link on the item listing so that we can answer questions quickly and more efficiently.

Our Postal Address is:

Jimbobs LTD
Unit 1a
Lychgate Industrial Estate
Rayleigh
Essex
SS6 7TZ

Tel- 01268 777561 (Office Hours - Monday - Friday 7.30am - 3.45pm )

When phoning regarding previous/current orders please have your ebay username and any additional information you may thinkg will be useful to us ready as you may be asked for this when calling. This will help us ensure that we can answer your quiery more efficiently.

Delivery

We despatch orders Monday to Friday (Excluding bank/public holidays) only using Royal Mail (Standard 2nd class unless 1st class is seleceted), MyHermes (3-5day courier for long items) and ParcelForce (24hour Courier). We aim to dispatch all orders paid for by 12 Midday, the same day, however there may be occasions when this is not possible.
Once items have been pick, packed and ready for dispatch you will receive an email letting you know that your item/s are on there way.

Once all items have been dispatched it is then down to the delivery company (Royal Mail or ParcelForce) regarding delivery times. We cannot be held responsible for any delays or losses once items have left our premises.

Missing Items/shortages

Please note that sometimes items are sent in more than one parcel to keep delivery costs down, however we can only entertain claims of shortages if they are reported to us within 24hours of delivery. Please open your package as soon as you receive it and if any problems contact us via the "Ask a question" link.

Not in to receive a parcel?

Where a customer is unavailable to accept delivery and the order is too large for a standard letterbox it will be taken back to the courier office/Royal Mail Local Delivery Office (Not the Post Office) to await collection. Orders are placed on the understanding that the buyer accepts responsibility for collecting the item from the delivery company office.

Delivery times

Standard 2nd class - 3-7days from dispatch email (Sometimes items arrive within 1-2days).
Standard 1st class - 1-5days from dispatch email.
ParcelForce24 - 1-2days from dispatch email.
My Hermes (Longer items) - 3-7 days from dispatch email.

Returns

All returns must be pre arranged with us no matter what the reason.
Please contact us prior to returning items via the "Ask a question" link.

Items no longer require-

Please contact us prior to sending items back. We will accept any items that you no longer require however the buyer must pay returns postage on the item and this is NON refundable. Items must be returned within 7days of delivery and must be in unopened and resaleable condition.

Faulty/damaged items -

Please contact us regarding faulty/damaged items and we will send out a returns form and act once we receive it back.

Incorrect orders-

Unfortunatly sometimes these mistakes happen so please accept out appologise and contact us and we will try to help out and send correct items out.

PLEASE NOTE.

No matter what reason for returning items all packages/items must include the following.

• All parts of order (unless pre arranged with us)
• Ebay user id
• Full Name and delivery address
• Full Name and Address if different to delivery address
• Telephone number you can be contacted on regarding your order.