We generally ship all items within 2 business days after payment has been received and cleared. Depending on how far you are from Pennsylvania, you will generally receive your item within 1-7 business days after we ship whether it is shipped ground or freight. All items shipped will be insured at no additional cost and an email will be sent when the item ships with tracking information (when available). 

*Please provide your contact phone number so we can pass it onto the shipping carrier in case of any issues.  All orders which are shipped via Freight Carrier (major appliances, etc) must have a phone # before we will release your order as the carrier must have this in order to schedule a delivery appointment.  Orders which are shipped via FedEx and UPS will deliver on their schedule (we cannot schedule a delivery time for them) and they may still require a signature upon delivery depending on the shipment.*

This item is subject to a fixed shipping rate (in most cases FREE in the lower 48 United States) which means that the shipping fee will be the displayed amount for all ship-to destinations shown. Our Fixed Rate Shipping Fee includes all shipment insurance, shipment notification (when available), handling, packaging & repackaging as well as residential curbside delivery service including delivery appointment setting on freight shipments. Everything listed is included in our shipping price with NO ADDITIONAL CHARGES. When shipping freight items, the packaging and security of the item will cost a large percentage of the entire shipment fee we collect. We strap freight items to pallets and package them thoroughly to ensure your item gets to you safely and we pay our carrier extra for appointment scheduling so that you are around to receive it!

**The fixed rate shipping price is for the continental United States only and does not include shipping to Alaska, Hawaii, Guam or Puerto Rico which we cannot ship to. We also cannot not ship to APO addresses or P.O. Boxes - you must provide a physical address for shipment in order for us to ship the product. **

**Please note all orders canceled after they have been shipped by our warehouse are subject to a 30% shipment recovery fee. This will also apply to customer remorse refusals, returns due to incorrect size ordered and all shipments which are deemed undeliverable by the carrier to the address which was supplied in the order. All returns due to functionality of the unit must have a prior RMA authorization from 3Gorillas. Shipments which are refused at delivery due to damage will not require an RMA and the shipment recovery fee will not be applied.**

 PICKUP AT OUR LOCATION - If we allow pickup on this item , you can contact us after you checkout to schedule a time to pickup your item(s). We charge no handling fees for pickup but you will be responsible for 6% Pennsylvania sales tax. Our hours for pickup are M-F 9:30AM-4:30PM by Appointment Only. 

Our pickup address is: 180 Earland Drive, Building #8, New Holland, PA 17557

Please check the Item Report above in this listing for the warranty that is specific to this product. Generally, there is a 30-Day Replacement Warranty on most of our Refurbished / Tested & Working items with the buyer responsible for all return shipment fees. If the item has a Manufacturer Warranty, you should first contact the manufacturer directly to handle all service and return issues as you will only need the receipt of purchase from us.

In the event that you have a return, please email us for a return authorization number (RMA#) - NO UNAUTHORIZED returns will be accepted! If product is sold DOA arrival it will be guaranteed to work upon arrival only. Other refunds for change of mind, color, size etc. will be charged a 20% restocking fee from the original purchase price. Upon receipt of return, we will refund for the purchase price of the item only, we do not refund the amount of the original shipping charge nor the return shipping charge.

Our product is sourced from all over the world to provide the best deals for our customers. Most of the product we sell is brand new and consists of closeouts, liquidations, surplus, vendor buybacks, etc. We acquire most of our appliances from major retailers and distributors where the item was discontinued, had a damaged box, was undeliverable, wrong, size etc. Most of these items are new which will be confirmed in the Item Report.  We also sell remanufactured, refurbished and used items and and are diligent in noting this under Item Condition as well as describing them to the best of our ability in our Item Report Section.  We guarantee you will receive the item as we have described! Unless otherwise noted elsewhere in our listing, all items have a 30 day warranty to assure your satisfaction.  If you have any questions on this product or any of our other products please feel free to contact us!