99% OF OUR ITEMS ARE SHIPPED IN NEW JEWELRY BOXES ALONG WITH NEW ENVELOPES AND BOXES. A SMALL PERCENTAGE ARE SHIPPING IN RECYCLED BOXES DUE TO SIZE AND AVAILABILITY. THE SHIPPING CHARGE IN THE AUCTION COVERS THE COST OF THE ITEMS, SHIPPING AND INSURANCE. Items will be shipped within 2 business days. We do NOT ship on weekends. If for any reason you have a need for an item faster, please do not hesitate to contact us and we will do our best to work things out to get the item to you. Shipping costs are for standard shipping with delivery confirmation. Insurance are extra and is required. If you wish your item shipped priority please let us know. the charge will be higher for priority mail. All items are shipped directly through Ebay and Paypal. The tracking number will then be found directly within your auction under shipping status. Please do not hesitate to ask any questions. We will get back to you within 24 hours. Thank you for your patience and understanding. International shipping will be priority mail and will be a flat rate. Please be aware as per Ebay: "Buyers aren't allowed to ask sellers to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. Customs fraud is prohibited as part of our policy against encouraging illegal activity.
If a buyer asks you to commit customs fraud:
?Report it to us" I have copied and pasted this directly from the Ebay website. Please be aware of this before making any requests. Thank you for your understanding.
PLEASE READ ENTIRE DESCRIPTION OF ITEM BEFORE BIDDING. WE WILL GLADLY WORK WITH ANYBODY TO RECTIFY A SITUATION OR GLADLY TAKE BACK AN ITEM WE DESCRIBE INCORRECT. WE WILL ALSO TAKE BACK AN ITEM HAPPILY FOR BUYERS WHO DO NOT READ THE AUCTION HOWEVER WE WILL NOT REFUND SHIPPING BECAUSE YOU DID NOT READ BEFORE YOU BOUGHT. ALSO SHIPPING IS STATED IN THE AUCTIONS, IF YOU FEEL IT TOO HIGH PLEASE DO NOT BID. LEAVING NEGATIVE FEEDBACK AND REQUESTING A REFUND ON SHIPPING TO REMOVE NEGATIVE IS EXTORTION. The information will be in each auction as to it's condition. We will accept returns for a full refund if for any reason the item received is different from the item described in the auction. We will not and cannot accept returns based on buyers remorse. Please ask any and all questions before bidding. Buyers who return items based on any reason other than damage in shipping or the incorrect item received will be blocked from future bidding. Please contact us before returning the item and before leaving negative. Thank you.
We will work with all buyers to resolve any issues and go above and beyond to make things right, however we will not deal with intimidation and we will not take to threats. If a buyer lies in the feedback we have a right to defend ourselves and will do see in each and every auction. Negatives are listed below with an accurate description of situation without being confined to one line.
1 - please refund diference ($2.74) on shipping correct is $1.52 and ipaid $4.26 Buyer: Member id yazminwimmer ( Feedback Score Of 185) Dec-15-09 08:18
¦Reply by sterlingcreationsonline (Dec-15-09 08:39): $1.52 shipping + $1.75 insurance + $.50 jewelry box + $.25 envelope = $4.02
BUYER SENT AN EMAIL STATING THEY WOULD REVERSE NEGATIVE IF WE WOULD REFUND SHIPPING. EBAY WAS CONTACTED SINCE BUYER HAS A HISTORY OF LEAVING NEGATIVE AND THEN REQUESTING REFUNDS ON SHIPPING TO REVERSE.
BELOW IS CLEARLY THE FUNNIEST ONE I HAVE RECEIVED TO DATE.
2 - never dreamed of buying a watch that doesnt work ! this is ''RIDICULOUS ! Buyer:
Member ID Boomersoonerjeff (Feedback Score of 6)
Apr-10-10 23:34
Reply by sterlingcreationsonline (Apr-10-10 23:38):
VINTAGE PURPLE FACE FOSSIL WRISTWATCH LEATHER BAND #621 (#350320681873) US $8.00
AUCTION WAS FOR A WRISTWATCH THAT WAS NOT RUNNING, IN NEED OF GENERAL CLEANING, REPAIR AND POSSIBLY JUST A NEW BATTERY. BUYER PURCHASED THE WATCH, THEN EMAILED ME TO TELL ME HE RECEIVED IT AND IT WASN'T RUNNING. SHOCKER, I TOLD HIM WE SOLD IT NOT RUNNING THAT IF HE WAS NOT HAPPY AND WANTED TO RETURN THE WATCH BECAUSE HE MISSED THAT IN THE AUCTION WE WOULD TAKE THE WATCH BACK FOR HIM BUT NOT REFUND SHIPPING. HE INSISTED THAT WE PAY HIM TO SHIP IT BACK TO US BECAUSE IT'S "STUPID TO SELL IT NOT RUNNING AND NOT HIS FAULT HE DIDN'T READ THE AUCTION". WE REFUSED SO HE LEFT NEGATIVE. IF WE SAY THE WATCH IS NOT RUNNING, IT MEANS IT'S NOT RUNNING. NOT READING THE AUCTION IS NOT OUR FAULT. WE WILL TAKE THE ITEM BACK BUT WE ARE NOT PAYING THE SHIPPING FOR BUYERS WHO CAN'T READ.
3 - Item never arrived. Seller has made no effort to make good. Buyer:
Member id 7hjp9 (Feedback Score of 660)
Jul-15-10 16:43
Reply by sterlingcreationsonline (Jul-15-10 17:46):
Follow-up by 7hjp9 (Jul-25-10 10:05):
BEAUTIFUL ANTIQUE GLASS PERFUME BOTTLE WOOD RATT #169 (#350284671119) US $8.00
BUYER APPARENTLY MOVED OVER A YEAR AND A HALF LATER HAS STILL NOT UPDATED HIS SHIPPING ADDRESS ETC ON EBAY OR PAYPAL. HOWEVER ACCORDING TO EBAY BECAUSE HIS EMAIL ADDRESS IS CORRECT THERE IS NOTHING THEY CAN DO. SELLERS BEWARE. THEY REFUSED HIS CLAIM HOWEVER STILL LEFT HIM THE RIGHT TO COMPLAIN ABOUT IT. THERE WAS NO OTHER COMMUNICATION WHICH AGAIN IS WHY EBAY REFUSED HIS CLAIM.
4 - NOT Silver Metal, Refused to Refund in Full, FILED Against Me for Non-Payment! Buyer:
Member ID gdollar (private)
Aug-26-10 20:29
Reply by sterlingcreationsonline (Aug-26-10 20:35):
Follow-up by gdollar (Aug-26-10 22:25):
OLD CUFF BRACELET CARVED MOTHER PEARL JASPER JET #369 (#250677286895) US $40.99
BUYERS EMAILS CLAIM ITEM WAS NOT STERLING SILVER. ITEM WAS DESCRIBED AS A SILVER METAL, NO HALLMARKS, NEEDS RESEARCH. BUYER ADMITTED IN EMAIL THAT SHE WAS HOPING IT WAS STERLING SILVER. WE OFFERED AGAIN TO REFUND ITEM COST IF RETURNED BUT NOT SHIPPING. BUYERS EMAILS CAME WITH THREATS ETC. WE REFUNDED HER BUT NOT THE SHIPPING, BUYER WAS STILL NOT HAPPY, AGAIN ILLITERATE BUYERS AMAZE ME, THEY BUY THINGS WITHOUT READING THESE AUCTIONS AND THEN USE THEIR STUPIDITY TO COMPLAIN.
5 - Advertised as ox bone but was plastic. Fell apart within hrs of wearing it. Buyer:
Member ID merchandiser419 (feedback Score of 28)
Nov-07-10 20:21
Reply by sterlingcreationsonline (Nov-08-10 08:04):
CARVED OX BONE PANEL BRACELET ORIENTAL CHARACTERS #823 (#250711042972) US $12.59
THIS IS OUR MOST RECENT. AGAIN AMAZES ME HOW BUYERS LIE. FIRST OFF THIS ITEMS IS GENUINE OX BONE. THE BRACELET WAS IN GREAT CONDITION AND DID NOT JUST FALL APART ON THIS BUYER. BUYER NEVER CONTACTED US, BY EMAIL OR ANY OTHER WAY, JUST LEFT THE NEGATIVE. HOWEVER WHEN BUYER LEFT THE NEGATIVE THEY SELECTED THAT THEY TRIED TO WORK IT OUT WITH US. IF THE ITEM HAD BEEN DAMAGED, IT WAS INSURED AND THEREFORE A REFUND WOULD BE GIVEN IF BUYER RETURNED THE SO CALLED DAMAGED BRACELET. NOT TO MENTION BUY CLAIMS ITEM WAS NOT OX BONE AS WE DESCRIBED THAT IT WAS PLASTIC, WOULDN'T YOU COMPLAIN BEFORE YOU WORE IT THAN THAT THE ITEM WAS NOT AS DESCRIBED INSTEAD OF WEARING IT AND THEN CLAIMING DAMAGE. THIS BRACELET WAS AGAIN GENUINE BONE AS STATED.
AGAIN WE ARE WILLING TO WORK WITH BUYERS. NOT ALL BUYERS WILL BE HAPPY WITH THEIR ITEMS, WE ARE SELLING USED, VINTAGE ITEMS ON THE MOST PART. WE DO WORK WITH BUYERS AND TRY TO RECTIFY PROBLEMS. HOWEVER IF A BUYER THREATENS US WITH NEGATIVE, WE WILL NOT GO OUT OF OUR WAY TO WORK BASED ON THREATS.
