Day of dispatch will be confirmed by ebay message...  Please always reply in this matter and not to AOL email address,  (We will not receive them)

 STANDARD CHARGE  (PLANTS WILL BE LEFT WITH OUT SIGNATURE, AND COURIERS DO NOT COVER PLANTS BY INSURANCE)  you will be informed of exact sending day , WE ARE NOT RESPONSIBLE FOR 3 PARTY DELAYS   BUT WILL ASSIST EVERYWAY WE CAN TO TRACE MISSING  ITEMS. PLEASE DO NOT TAKE A DAY OFF TO WAIT FOR YOUR DELIVERY,  AREAS SUCH AS LONDON, SCOTLAND, SOUTHAMPTON, DEVON, CORNWALL, WALES  WILL BE PASSED OVER TO A 3RD PARTY AGENT AND MAY ARRIVE A DAY LATER THAN STATED

Please inform us  within 24hrs if plants have not arrived   QUOTING  YOUR MAILING ADDRESS AND A CONTACT NUMBER

DISPATCH DAYS ARE USUALLY  Monday and Wednesday 

THOUGH SENT ON A NEXT DAY SERVICE , PLEASE DO NOT ASSUME  THAT THIS WILL BE 100% GUARANTEE OF THEM ARRIVING ON TIME

NEXT DAY IS,:::::: DAY SENT AFTER OUR CONFIRMATION STATES  WILL BE SENT   NOT INCLUDING WEEKENDS OR LATE NIGHT PURCHASES., NOR HOLIDAYS AND COMPUTER FAILURES. ALTHOUGH MOST ITEMS ARRIVE ON TIME , WE CAN NOT BE HELD RESPONSIBLE FOR COURIER DELAYS.  A CONTACT NUMBER IS ESSENTIAL TO SORT OUT PROBLEMS IMMEDIATELY... OCCASSIONALLY PLANTS NEED TO BE COLLECTED FROM GROWING NURSERY  AND CAN TAKE UPTO 10DAYS FOR DELIVERY, YOU WILL BE INFORMED OF THIS IN THE TOP OF YOUR LISTING

 DELIVERY DAY WILL ALWAYS BE CONFIRMED BY EBAY DISPATCH MESSAGE.  ,.  DELIVERY TIMES 9am to 5.30pm.    Please inform between 4.30 and 5pm on day of delivery if item has not arrived, by phone to 07773797524  or throughtebay messages

BUYERS IN REMOTE AREA  OFTEN HAVE A 2-3DAY SERVICE

 When leaving feedback please consider that any damage to parcels or delays caused by couriers are not a result of our own service . You are NOT charged for your packaging and though to some may seem very basic it has proven to be the safest way to send,  with only 10 items being damaged out of 1543 sent in last 12 months!!

All damages are replaced or refunded on photographic proof

RETURNS AND DAMAGED ITEMS

 RETURNS  MUST BE REPORTED WITHIN 24HRS OF RECEIPT AND RETURNED WITHIN 7DAYS .  PLANTS ARE NOT COVERED BY INSURANCE WHILST IN TRANSIT, BUT AS DISTANCE SELLING REGULATION STIMPULATE THE PURCHASE REMAINS RESPONSIBILITY OF SELLER UNTIL DELIVERED AND HENCE  WE WILL  DEAL WITH AS BELOW ::

1....  COURIER IDENTIFIED LOST IN TRANSIT ( AS CONFIRMED BY COURIER)  ITEMS WILL RECEIVE A FULL REFUND OR REPLACEMENT .  

2.....DAMAGES ARE REFUNDED ACCORDINGLY AND ON PRODUCTION OF PHOTO EVIDENCE , IF YOUR PLANT IS DAMAGED PLEASE SEND US A POLITE MESSAGE THROUGH EMAIL MESSAGES,,,  WE DO NOT PURPUROSLY SEND OUT PLANTS TO BE TRASHED BY OUR DELIVERY AGENTS AND APPRECIATE  POLITE CORRESPONDANCE !!!!!!!!!!

3. .....UNWANTED PLANTS MUST BE RETURNED WITHIN 7 DAYS OF RECEIPT. UPON RECEIPT A REFUND WILL BE GIVEN IF PLANTS ARE RETURNED IN CONDITION SENT.     NO RETURN POSTAGE NOR ORIGINAL POSTAGE /FREIGHT COSTS ARE EVER REIMBURSED FOR UNWANTED ITEMS,,,

ADDITIONAL INFORMATION

 PLEASE DO NOT LEAVE POOR FEEDBACK IF YOU HAVE NOT CONTACTED US FIRST AS PROBLEMS ARE USUALLY RESOLVED QUITE EASILY, AND THIS METHOD IS VERY UNFAIR TO ALL SELLERS

,,  IF YOUR PLANT PERISHES AFTER A 2 WEEK PERIOD AND YOU HAVE NEVER CONTACT US BEFORE, YOU WILL NOT RECEIVE A REFUND AND THREATS OF NEGATIVE FEEDBACK WILL NOT CHANGE THIS MATTER!!!

 WE DO NOT SEND OUT PLANTS OTHER THAN THOSE LISTED IF YOU WISH TO RETURN, FOR WHATEVER REASONS WITH 7DAYS  THE RETURN POSTAGE IS NON REFUNDABLE  UNLESS ERROR OUR END ( IE WRONG PLANT SENT)

WE ALWAYS CONFIRM ALL PURCHASES WITH  24HRS OF PAYMENT  AND THIS WILL BE WITH A EBAY MESSAGE DISPATCH NOTICE  STATING SENDING DAY, IF YOU HAVENT HEARD FROM US  PLEASE LET US KNOW ASAP

SPECIAL RATES FOR LARGER ITEMS AND BULK DELIVERIES CAN ALSO BE ARRANGED.  WHERE EVER POSSIBLE AND FOR SAFE TRANSIT  PLANTS WILL BE BATCHED TOGETHER TO SAVE ON POSTAGE,,, PLEASE NOTE THAT THIS IS NOT ALWAYS POSSIBLE ,

 DELIVERIES TO IRELAND/ NORTHERN IRELAND, SCOTLAND, CORNWALL, DEVON , DORSET , AREAS OF WALES, LONDON POSTCODES  AND ANY CHANNEL ISLE OR ISLE OF WIGHT OCCASIONALY INCURR AN ADDiTIONAL CHARGE