Our
Policies and Terms
US
Shipping
• Your purchase will be shipped quickly
within 1-2 business after we receive your payment.
• Shipping is as described for this particular item (via UPS
or USPS). On many USPS items, you can pick First Class or
Priority depending how fast you want it! See auction for details.
• UPS shipping includes full insurance for ALL items and Signature
Confirmation for higher value items (this is a big part of
our shipping cost and is there for your protection – on a
$500 item over $7 of the shipping cost is due to the insurance
and confirmation).
• In-transit delivery times can be up to 10 days for USPS
First Class and Priority – the time is NOT guaranteed and
we cannot control that.
• A tracking number (for UPS) or delivery confirmation number
(for USPS) will be emailed to you when your item ships for
your convenience so you know when to expect delivery.
• Stated shipping costs are for the 48 states only. Please
contact us prior to bidding for shipping costs to US addresses
outside the 48 states (such as HI, AK, PR, etc), since UPS
and USPS do charge more to ship to those addresses.
• We combine shipping on multiple item purchases to save you
money. Ask us for a combined invoice BEFORE you pay!
International Shipping -
Canada, UK and Australia ONLY
• Your purchase will be shipped quickly
within 1-2 business after we receive your payment.
• Shipping is as described for this particular item (in most
cases via USPS Global Express International). See auction
for details.
• Shipping insurance is required on all international purchases.
• Normal delivery time after we ship is 6 to 10 business days
but can be longer if your package is held in your country’s
Customs inspection area. We will ship promptly and notify
you but we cannot control delivery times so please take that
into account when making your purchase.
• A delivery confirmation number (for USPS) will be emailed
to you when your item ships for your convenience so you know
when to expect delivery.
• We cannot mark your order as a gift nor can we declare a
value less than what you paid. We are not responsible (nor
do we know your country’s rules) for any additional taxes
or fees your country may impose; please understand your country’s
rules before making your purchase.
• We combine shipping on multiple item purchases to save you
money. Ask us for a combined invoice BEFORE you pay!
Payment
Methods
• We accept payments via PayPal
• Please note that if you pay with an PayPal e-check,
we are not paid by PayPal for several days – until the
e-check clears. Your order will not ship until your Paypal
notifies us your e-check cleared.
Returns
We want satisfied customers and want
you to shop with confidence with us. Therefore, please contact
us FIRST if you have any issues. After you let us know about
the issue, we do take returns as described:
• Please contact us first.
• All returns are for a refund of the product cost only (not
shipping) – and are not for an exchange
• All returns must be in brand new shape in the complete original
packaging.
• We charge a 5% of total price restocking charge to cover
our costs, fees, etc.
• We will refund your original product price less the restocking
fee (and you pay shipping).
• If you would like a repair or replacement instead of a return,
please contact the manufacturer. Items are covered by the
manufacturer’s warranty
However, if we made a mistake (sent the wrong item, description
is materially wrong), we will pay all your shipping for a
return – but please contact us right away so we can make it
right for you!
Combined Shipping Details
Combined shipping means we will ship
multiple items purchased within a 3-day period and shipped
together at a reduced rate to help save you money. The shipping
charge on combined shipping is calculated as follows:
• Item with the most expensive shipping charge ships at the
full stated shipping charge for that item.
• Each additional item ships at approximately one-half of
the stated shipping cost for each item.
• Select large items cannot be combined in shipping due to
size or weight.
If you want to know the exact savings, please email BEFORE
you make your purchases. To receive a combined shipping discount,
please email us before you pay requesting a combined total
invoice to pay. We cannot combine shipping after you have
already paid for one or more items (must be on one single
combined invoice to get the combined shipping savings).
Hours of Operations
We are open Monday through Friday;
9:00 AM to 6:00 PM central time. We try to answer all questions
within 1 business day or less. Please use the eBay message
system when you send us a question as sometimes our spam filter
may block your email. If you have customer service questions
please call 877-420-4455. If you have a technical question
on a product, please also visit the manufacturer web site
- most have great sites that will answer your questions.