Please pay using your Paypal account, by  personal cheque, postal order, or pay using a debit/credit card
Please pay as promptly as possible, if you  are having problems making your payment do not hesitate to contact us on  telephone number 0044 (0)1236725740 or through the eBay messaging system.

We post every day from Monday to Friday. Your  order will be dispatched immediately upon cleared payment, cheques will  require clearing before your order is
sent.

Orders paid before 2:00  pm will be dispatched the same day, all other orders will be dispatched by  the end of the following day.

Orders placed after 2:00  pm on a Friday will be dispatched the following Monday.

Our  standard postage is using Royal Mail 1st Class Service.

This usually arrives the  following day, however Royal Mail state 1-2 days.


Items  to European addresses 5-10 working days. Rest of the world including the USA  7 - 14 working days.

MISSING ITEMS: (if your  item has not arrived within time guidelines)

Items sent Royal Mail  1st Class Recoreded/Non Recorded Delivery:

- If you are not in to  sign for your item the postman will leave you a red collect from local depot  card.
- In  the unlikely event that you are not left a card then please telephone your  local depot to check for your item.
- Please note that we do all we can to get our  items dispatch as soon as physically possible after puurchase and ask you to  consider that once we release the
item/s into the hands of the delivery services we  CANNOT CONTROL or INFLUENCE in any way the speed of the delivery.
Please note we  appreciate your patience and ask you to understand that the performance of  Royal Mail or any independant postal company is sadly not within our
control.

We also offer Express  Delivery via RM Next Day Special Delivery (delivered the next working day  before 1PM)

Orders need to be placed before 4 PM.A signature  on receipt will always be required.

Shipping to  countries such as: Russia Azerbaijan

Bulgaria

Kazakhstan

Belarus

Ukraine

Chile

Mexico

Argentina

Brazil

Israel

Armenia

Latvia

Moldova

Estonia

Lithuania

will be possible  only with the tracking number, which is an extra cost (please choose shipping via Royal Mail International Signed-for ).

This is due to the fact  that many parcels were lost in these  countries. This will safeguard both for customers and for us.

IMPORTANT NOTE: We will now deliver to the address  on your Ebay account at the time of order. Please ensure this address  reflects your choice of delivery
location. We are unable to change delivery address  details once you have paid for your order.

 We accept returns/exchanges for all Buy It Now  purchases only if the item is returned within 14 days in original unused  condition.

We will refund the full purchased cost of the  item.

We do not refund any postage fees (we do not  accept responsibility of items lost in the post when returning back to us,  we advise items are returned via Recorded Delivery).

Before returning any item  please contact us via Ebay to inform us of your intention, this must be  within 14 days of purchase.

All items returned must  include RETURN FORM or your name, your Ebay ID and item number with brief  details of reason for returning the item.

Once  received by us a refund or exchange will be arranged within 48 hrs.

Please contact us  straight away regarding any faulty or post damaged items and we will arrange  a replacement immediately.

Returns Department:

Futuro Fashion Ltd
90 Telford Road
Glasgow, G67 2NJ
United Kingdom