1. LIQUIDS & PRESSURISED GOODS - Please note, we are not able to ship liquids or pressurised containers outside MAINLAND UK, this includes Northern Ireland, Scottish Highlands, Isle of Man, Isle of Scilly, Isle of Wight, Jersey and Guernsey.
2. RAPID DISPATCH & DELIVERY - We hold stock in two locations in the UK, any listing that has an UK mainland express delivery option will be dispatched same day (Monday-Friday only), if payment is made and cleared before 3.30pm. Items that don't have a UK mainland express delivery option available will take approximately 4-5 working days to be delivered.
3. SHIPPING ADDRESS - We operate an automated ordering system, so please ensure your name and address details are correctly spaced line by line on your eBay account to avoid any delays with your order. Please also be aware that first orders can only be shipped to the verified PayPal address. Any subsequent orders can be delivered to an alternative address.
4. ORDER NOTES - Due to the automated system we operate, we cannot guarantee to be able to view any notes or comments you add to your order. If you need to make us aware of anything to do with your order, please contact via the eBay messaging system before placing your order.
5. OVERSEAS ORDERS - Please be aware that we are unable to alter the value or description marked on orders destined overseas for the purposes of avoiding having to pay duty on your order.
6. LISTING IMAGES - In most cases, the images used on our listings are generic and for illustration purposes only. Please ensure you read the listing title and description for an accurate summary of what is included in the listing.
We are putting the 'customer' back into 'Customer Service'. Our shop is designed to be fast, clear and easy to use. We strive to include all the information you require to make your purchase as simple and hassle free as possible. However, we want you to be confident that if you have any questions or queries regarding any of our listings, our dedicated team of experts are at the other end of a telephone or keyboard waiting to help. We understand our customers' requirements for fast, reliable service so thanks to our huge range of available stock and rapid delivery service, we can ensure your order arrives with you promptly; when you want it, where you want it... anywhere in the world!
Shipping on all items in our eBay store is FREE to MAINLAND UK!* However, we will ship anywhere in the world and we have a variety of highly competitive delivery options available to suit any shape, size and value of order. Please see the 'Delivery' tab for a guide on shipping overseas. However, please contact us before purchasing via the eBay messaging system with your requirements and we will provide you with an accurate shipping quotation.
* PLEASE NOTE: Free delivery is for UK mainland only and does NOT include Northern Ireland, Scottish Highlands, Isle of Man, Isle of Scilly, Isle of Wight, Jersey and Guernsey. Also, the free of charge shipping means orders will be sent via the most cost effective means possible, usually economy courier or 2nd class post. Express and guaranteed services will need to be selected and paid for at time of ordering.
At JJC, we strive to keep feedback 100% positive. We do this by offering quality products and 1st class customer service. We will always give positive feedback to our buyers and we hope this is reciprocated. However, from time to time issues do occur, but all we would ask is that before leaving anything less than positive feedback and 5 star ratings, please contact us and give us an opportunity to rectify any issues that may have occurred. Our customers satisfaction is the most important thing to us at JJC.
