At SurplusByDesign, items sold AS-IS or Working AS-IS are NOT eligible for returns, refunds and/or exchanges. AS-IS or Working AS-IS items are FINAL SALE. Upon discovery of issues with AS-IS and Working AS-IS items, we stop testing and issues may not be limited to those outlined in our listing. We cannot guarantee the full functionality of all parts on AS-IS and Working AS-IS items. Battery life for USED and WORKING AS-IS items cannot be guaranteed. We cannot guarantee any warranty on all the items sold in our store. Please bid carefully! Cell phones are sold unlocked but are not tested on any networks. Cell phones sold on Surplus By Design are not guaranteed to work outside of Canada, and may not work with all Canadian cellular providers. Please check with your provider prior to bidding to ensure whether the phone is compatible on their network. Returns related to network compatibility issues will not be accepted. Network and data connectivity have not been tested with any providers and are not guaranteed.
Customer service is very important to us at Surplus By Design. We encourage all customers to contact us directly with any concerns or questions before leaving feedback. Please be advised that our hours of operation are Monday to Friday 8am - 3pm ET
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