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STORE POLICIES
Yes, we combine shipping on multiple purchases when possible
Payment Methods
For US Customers (including APO, FPO, PR, and Guam)
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On-line payments: PayPal
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Phone payments: Visa/MasterCard, Discover
Prior to payment - Use the request total link from one of your eBay auctions to request a combined or single item S&H quote. You must obtain a combined S&H quote and make a single combined payment for items to be shipped together.
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Sales Tax & Fees
- Michigan Sales Tax - A 6% sales tax is applied to the selling price of any item shipped within the state of MI (Calculation is made prior to adding S&H fees). This sales tax also applies to items that
are pick-up in person, regardless of what state or country the buyer is from.
- Shipping and Handling- Our S&H fees are clearly visible within the auction listing.
- If you do not see shipping stated, it is possible you are looking at a freight shipment item (see below for more details on freight shipments) or you need to click the shipping and payments tab and enter your zip or postal code to see the shipping costs.
- For all shipments (excluding freight) we charge actual shipping + a very minimal fee to help cover the cost boxes, tape, packing material, and insurance.
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Shipping Methods
Freight
- Used for large and/or heavy items that makes it impractical or impossible to ship through any of the above shipping methods.
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ALL FREIGHT
CHARGES are Paid on Delivery to the freight company. Buyer is to only pay us the item cost, and any applicable tax and pallet fees only - tthere is a 20.00 pallet fee to cover the cost of the pallet, strapping, and wrap.
VERY IMPORTANT INFORMATION: We have a pretty good discount with our shipping company, if you have your item shipped to a business and they have an account with the same shipping
company we use, you will
be responsible for all additional shipping charges because if they have an account with the same company, their account will over-ride our account and their discount may be significantly lower than ours. We suggest that if the business has the same carrier as us, that you have the item delivered to your home of pick it up at the dock.
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Buyers are NOT allowed to arrange their own shipping - NO exceptions.
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We DO NOT
ship on Saturdays, Sundays, or the holidays USPS does not run.
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International Buyers
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- These charges are normally collected by the delivering shipping company or when you pick your item up, do not confuse them for additional shipping charges.
- We do NOT mark merchandise values below value or mark items as gifts - US and International government regulations prohibit such behavior.
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Delivery Times & Tracking Info
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We ship most items within 1-2 business days of receiving payment, but may take up to 5 business days depending on volume of sales.
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If you need your part right away, please indicate this when you make payment and we will do our best to get it out quicker.
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Freight shipments usually ship within 3-7 business days of receiving payment, based upon contact and arrangements made with buyer.
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Failure to provide a valid contact phone number for freight shipments will cause delays in shipment and/or delivery of items.
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Tracking numbers for UPS and FedEx shipments are normally emailed via UPS or FedEx to the email address you have on file with eBay and posted in the sales details on eBay.
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Tracking numbers for USPS shipments are normally emailed via eBay to the email address you have on file with eBay and posted in the sales details on eBay.
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PRO numbers for Freight shipments are emailed from us to the email address you have on file with eBay.
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Once a package leaves our possession, we no longer have physical control over it. The most we can do in most instances is track it, change delivery of it, or have it returned to us. As far as making it arrive quicker, arrive on a certain day, be put in certain locations, or other unforeseen problems (such as train wreaks or weather issues), we do not have much control over.
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If the buyer provides an address that is no longer valid, but still on eBay or in PayPal, we are not responsible for mis-delivery or late delivery. It is up to the customer to make sure their records with both companies are current or for emailing us the correct information before their item is shipped.
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Items Damaged or Lost in Transit
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If you believe your item was damaged or lost in shipment, please contact us via eBay message system. Include your name, shipping address, phone #, item number(s), part number(s), and an explanation of the damages or loss. If there are damages, we will need photographs to be taken to provide reasonable
proof of damage
or to understand the problem.
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Any product may be returned at the cost of the buyer for our inspection.
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Insurance shipping claims vary depending on carrier. UPS claims usually take 1-8 days to approve while USPS claims can take 2-3 weeks. Be sure to retain the box in which the damaged item was received. If an item is damaged or lost in shipment, we can only ship out a replacement item once the shipping insurance claim is approved.
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Lost USPS shipments - the Postal Service requires that you wait 30 days from the ship date to file a claim for lost shipments (to allow for the shipment to arrive), in which case we must then wait for the claim to then be approved, which may take an additional 2-3 weeks. We suggest you select another form of shipment if
possible when placing
your order or be prepared to have a backup plan in case this situation arises. We will gladly issue a refund or ship out a replacement item once the claim is approved. You may also contact us to reorder another item if we have it, while the claim is being processed and then receive a refund once the claim is approved.
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*If WE request that a damaged part be returned to us,if within the Continental (48) US, a UPS call tag will be issued. The item must be packaged and ready for pick-up before we can issue the call tag. In some cases, a USPS shipping label will be sent via mail, the package must then be dropped off at your
Post Office by you. Otherwise,
reasonable return shipping charges will be refunded if the buyer ships the item on their own. In most cases, UPS will require the damaged item and pick it up without any requests being made by either party.
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Proper shipping insurance must be obtained on all returns, even damaged items. If an UPS call tag is issued,, proper insurance is included.
* This section only applies to items damaged in transit.
Returns & Refunds (Read entire section)
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Due to the nature of auctions and associated listing and selling fees, we do NOT accept returns for eBay auction items unless an incorrect item was shipped or the item is defective. By incorrect item, we mean what we send, not what the buyer orders.
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Any purchase that is made where the buyer is not happy with the fitment, condition, or
quality, please contact us via eBay message system. Include item number(s), part number(s), and an explanation of the problem. If a part is defective, we may need photographs to be taken to provide reasonable proof of defectiveness or to understand the problem.
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If an incorrect or defective item is received, the correct/replacement item will be sent out once the item received is returned to us*. We can not send the correct/replacement item out until the returned item is received unless a duplicate
payment is sent
as a deposit, which will be refunded once the returned item is received.
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With items that are defective, if within the Continental (48) US, an UPS call tag will be issued. The item must be packaged and ready for pick-up before we can issue the call tag. In some cases, a USPS shipping label will be sent via mail, the package must then be dropped off at your Post Office by you. Otherwise, reasonable return
shipping charges will be refunded if the buyer ships the item on their own.
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Proper shipping insurance must be obtained on ALL returns. If issued a UPS return label, proper insurance is included.
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Any product may be returned within 14 days after it is received for any reason at the cost of the buyer; original shipping and listing/selling fees are not refunded for returns that are not defective or a result of negligence on our part.
*Replacement parts are subject to availability and approval of defectiveness of the returned item. In some cases, a refund will be given without the need for the part to be inspected or returned.
Guarantee Details (Read entire section)
- We do our best to insure that only good, quality parts are sold. Occasionally a bad one slips through. Becauseof this, we guarantee all* of our parts
to
be in good working
condition and to be in the condition described in the auction.There are a few things we list that, because of the scarcity, value, or reparability of the item, we list in AS IS condition if they are not in working order.*Parts that are sold AS IS are not covered by our guarantee and are
not eligible for any type of credit or refund.We guarantee you will receive the actual part that is pictured - unless part is misplaced, lost, or damaged, we will then contact you before shipping to make sure a substitute part is acceptable or to let you know about the issue and how it can be resolved. In some cases a substitute part will
not be available and a full refund must be given.
Length of Guarantee:Electrical parts:
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If it fails within 14 days, we will refund your payment or replace the part.
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The 14 days start 6 business days AFTER the item is shipped.
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Faulty parts may need to be returned to verify its condition.
Engines:
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All engines are guaranteed to be in the condition described.
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The guarantee on engines does not extend for any length of time. Once it is installed, if there is a problem we need to be notified immediately - NO EXCEPTIONS. We do allow time for shipping, delivery date will be verified and guarantee will be based on that date. If you wait to install the engine, attempt any repair, modify the engine, or fail to contact us immediately, there will be no return or refund on
the engine - NO EXCEPTIONS.
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ALL engines must be returned to verify failure. We have found that most engine failures are a result of customers not putting oil in the engines prior to starting them or something minor due to settling during shipment.
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Engines that fail due to a customers negligence are NOT
guaranteed.
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ALL engines have the oil drained prior to shipment.
All other parts:
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If it fails within 14 days, we will refund your payment or replace the part.
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The 14 days start 6 business days AFTER the item is shipped.
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Faulty parts may need to be returned to verify its condition.
*Replacement parts are subject to availability and approval of defectiveness of the returned item. In some cases, a refund will be given without the need for the part to be inspected or returned.
Non-payment & Holding items
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Buyers have 7 days to pay, after which time the item(s) will be placed back in inventory.
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Ebay customers will be subject to a non-paying bidder complaint and will not be allowed to bid or buy from us on eBay any longer.
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We can only hold paid for items for 14 days after an auction ends unless other arrangements have been made. All arrangements must be made via email so we both have a record of the arrangements. Phone call arrangements are non-binding.
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Feedback
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We leave positive feedback the same day we ship items.
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If you have any concerns prior to leaving feedback, please contact us before leaving any feedback that may be harmful.
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If the feedback rating left by you is not positive, you will be blocked from bidding on
any of our eBay items in the future and will not be reinstated for any reason once the ability to have the neutral or negative changed has passed.
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Contact Us
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Contact via the eBay message system by using the Ask a question link below.
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be sure to include: your name, shipping address, form of payment, item/part numbers, phone number and all past correspondence within the text of your email so that we can answer your question timely and effectively!
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We typically respond to emails within 1-2 business days upon receipt.
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Contact by phone - (989) 635-3648
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Our normal business hours are Monday through Friday 9-5:30 and Saturday by appointment (Eastern Standard Time). We do not answer the phone outside of normal business hours.
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