Despatch
Any order received before 2pm on a working day, will be despatched the same day (Mon - Fri).
All items are despatched safely and securely to limit and prevent damage.
All items will include a sales summary of your purchase.
Weekend orders will be processed on the next working day.
Packing
All items are shipped in manufacturer supplied packaging. Delicate or fragile items are packed separately and sent through a trackable service. Customers can request extra-packaging to be used for their purchase (please check at time of purchase) for a small fee.
Delivery
All items are despatched from our UK distribution centre.
We use respected couriers only - Royal Mail, DHL, City Link, Parcelforce & TNT.
All orders will be processed and shipped within 48hrs of confirmed payment.
Larger & more expensive items will be sent through a trackable service.
All orders will be despatched to the address held on eBay only.
Fast Next day delivery option is also available upon request for an extra charge please get in touch by calling Customer Services on 0843 523 5307 for details before ordering.
How long will it take to get my item?
Please check the listing for method of despatch. For Royal Mail , this can take upto 7 working days to deliver from date of cleared payment. For Royal Mail tracked, this can take upto 3 working days to deliver from date of cleared payment. For our courier services, this can take upto 2 working days to deliver, from date of cleared payment
I've not received my item, it was despatched Royal Mail 2nd Class, what do I do now?
If your item was despatched with Royal Mail standard parcels, this is an untracked service. If 7 days have elapsed, check with your local sorting office, they may have your item. If the item is not at the sorting office, the item will be returned to us - this can take upto 15 days after notification to us.
Delivery Surcharges
Channel Islands, Isle of Man, Isle of Scilly, Isle of Wight, Scottish Isles and Highlands and N.Ireland all incur a surcharge of £20.00 per parcel
S.Ireland incurs a surcharge of £25.00 per parcel
RETURNS POLICY
All products are individually inspected before being dispatched, to ensure items are sent out in perfect condition.
In the unlikely event that your item is faulty, please return it to us within 7 days of receipt in its original condition. Upon inspection, we will be happy to replace where possible, or refund you in full if the item is found to be faulty, we reserve the right to have any faulty items tested by the manufacturer before issuing a refund or replacement part .
All returned items must be authorised and sent back to us with proof of delivery. Any return postage costs will be refunded at our discretion only
TERMS & CONDITIONS
Please read my terms of sale prior to bidding. This is important and ensures you are happy with our terms. We want your shopping experience to be a happy one and wish to avoid any complications later on.
Payment
Please not once you click "buy it now" immediate Paypal payment is required.
Packaging
All our items are packaged carefully as possible, and where required we will use anti-static packaging to ensure the item arrives safely.
Postage & Packing
We try to make sure the postage costs are fair, and cover the expenses necessary to get your product to you. Please only bid on an item if you are happy with the quoted postage.
Postage & Packing costs include the following:
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Cost of Postage - Stamps!
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Packaging costs, anti-static packaging where required
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Good strong padded enevelopes and tubes
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Cost of picking and preparing your order
Feedback
We leave feedback when payment arrives, that is only fair.
Please leave feedback once you recieve your order and you are happy.
If you have any problems, please contact us before leaving feedback, we will try to resolve any issues.
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