Condition Gradings:
Conditions are in the form of Sleeve/Disc, e.g. EX/M. In this case the sleeve is in excellent condition (first grade) and the disc is in mint condition (second grade). If there is only one condition, i.e. /EX, it means that the item is not in a picture sleeve and that the disc/record is excellent. Records that aren't in picture sleeves will either be in a company sleeve or a generic plain sleeve. All of our items are visually graded.
Please see Our Condition Gradings Page for our full grading system.
Postage Information:
We will usually dispatch your order within 2 days of receiving cleared payment. UK orders are sent by Royal Mail 1st Class and International orders are sent by Royal Mail Airmail. Only the Signed-For Delivery option includes a tracking number. We ship all items worldwide so please check the Postage and Payments tab for our rates.
There is a parcel weight limitation of 2kg to countries outside the UK, so the base shipping rate will need to be paid for each 2kg parcel required in an order. The approximate number of items that will fit into one 2kg parcel is 7 LPs or 25 7" records.
Collection in Person:
UK Orders can be collected, usually within 24 hours, from our shop in Huddersfield. Please note: Our Mail Order stock is not stored in our shop but we can transport it there for collection.
Our shop address is: Vinyl Tap, 42 John William Street, Huddersfield, HD1 1ER (opposite the railway station). Shop opening hours are 9.30am until 5.30pm Monday to Saturday. Please contact us to arrange this option if required.
Delivery:
If your order has not arrived within 2 weeks of the estimated delivery time, please contact your local sorting office as the parcel may be being held for you. If the post office does not have it please contact us and we will try to resolve the issue.
Communication:
When your order has been dispatched you will receive a notification via Ebay My Messages. Approximate delivery time information is available on our FAQ page.
Customer Service:
All of our items are guaranteed and our goal is to ensure that you are happy with your order, including the quality of goods, our service, communication and delivery. Please let us know if you have any problems or queries. Our contact details are under Business Seller Information at the bottom of this page. We aim to reply to email within 2 working days.
Problems and Feedback:
If you have not received your order or are not completely satisfied with it, please do not hesitate to contact us and we will be happy to help.
We would appreciate it if you would contact us so that we can resolve any problems before leaving negative feedback.
Useful Information:
If you would like to know more about our terms, delivery times, payment options and more visit our FAQ page.
