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Return&Exchange
·Condition
of sales payment should be received within 3 days from the end
of the auction.
·All
non-pay bidder will be reported. Products without any quality
problem can't be refund.
·Products with quality problme in 7 days can be returned and
refund.
·Products with quality problem in 30 days can be returned and
replaced.
·Products with quality problem in 1 year can be returned and
repaired.
Notice:
Please keep it in good condition and customer need to pay for
the return shipment.
In addition to the Distance Selling
Regulations, you can return any item within 14 days of receipt
for a refund of that item or to exchange it for a different
size. For returns made outside the Distance Selling Regulations,
we will refund the monetary value of the goods returned to us,
at the price you purchased them. This includes sale items.
Please note that in the interests of hygiene, items marked with
a '*' next to the product name cannot be returned, unless they
have remained in their original wrapping or are faulty. In all
cases, the items returned must be in their original condition,
which includes tags and any packaging. For example, shoes are to
be returned along with the original shoe box. All goods will be
inspected on return. The goods are your responsibility until
they reach our Warehouse. Please ensure you package your return
to prevent any damage to the items or boxes. We are not
responsible for any items that are returned to us in error. We
recommend you use a postal service that insures you for the
value of the goods you are returning or obtain proof of posting.
Royal Mail 2nd Class Record Service is recommended. What to do
to return your item to us
•Contact us through your account via
eBay message centre on the contact seller page
•You must inform our customer
service team the item you are returning. We will then provide
you with a unique Return ID Number and will confirm the address
you need to return the item to
•Please package the item securely
and include inside the package your Return ID Numner, eBay ID,
name and address
•Please obtain a proof of postage
from the Post Office when you send your item to us. Proof of
postage does not cost anything without it, however, we may not
be able to process your refund or replacement in the rare event
that your item is lost in transit when returning.
•If you request a replacement and
the product is no longer available, we will process the refund
back to the original credit/debit card/PayPal account used to
purchase the item. What we'll do next All products returned to
us are checked by our Returns Department. If you are entitled to
a refund then we will refund the price of your item (including
the cost of delivery). Returns are usually processed within 7
working days of receipt of a cancelled order, and at the latest
within 30 days of receipt. We will refund the original
credit/debit card/PayPal account used to purchase the item.
Return of replacement goods If an item you ordered was found to
be faulty and we replaced it, you have the right to cancel your
order in respect of the replacement product within 7 working
days starting on the day after you received the replacement item
and receive a refund. Cost of returning items Please note that
we can only refund the postage costs for returning an item
where:
•we sent you the wrong item, or
•the item is damaged or faulty; or
•where you are returning a
substitute or replacement item which you do not want to keep. We
will not refund postage for items found to be in good working
order. Costs of posting the item back to you will depend on the
item and will be communicated to you after the testing process
has been completed. Christmas period returns policy We don't
want you to worry about anything during the Christmas holiday
period, so that you can relax and buy all your gifts before the
Christmas rush. We therefore have an extended our returns policy
for Christmas – all items purchased after the 31st October in
any year can be returned up until the end of January in the year
immediately following the previous year. Complaints If you are
not satisfied with the way in which we have handled the return,
replacement or repair of any item, we apologise. We want to
resolve the matter. Please contact our customer service
representatives at Contact Seller via eBay message center.
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