We're proud to ship all orders worldwide,
directly from our warehouse in the heart of the European
Union, to ensure you'll receive
the highest quality and authentic merchandise possible.
FREE Shipping on
Additional Items! To receive combined shipping discounts on
multiple items, you must use our secure and simple checkout. The final
shipping charge is determined by the most
expensive to ship item you purchased.
All fees below are flat and include packaging,
handling, and insurance. A $15 'Remote Delivery
Area Surcharge' may apply.
Destination
Express (FedEx / UPS)
North America
$35.00 Flat Fee ( ~ 24 Hours)
Europe
$35.00 Flat Fee ( ~ 24 Hours)
Asia-Pacific
$35.00 Flat Fee ( ~ 48 Hours)
Deliveries occur only on weekdays. All
delivery times are approximations, may vary depending on
your geographic location, and can be
adversely affected by force majeure events
or any other development outside our
responsibility.
Express (FedEx / UPS)
Customs Fees
& Taxes
US, Canadian, and Australian customers: Prices are
all-inclusive and final. We take care
of all the required customs documentation
and pay all fees for you.
When you buy you know EXACTLY how much it's
going to cost you. Guaranteed!
Other countries: Import duty or tax costs will be invoiced to
you directly from the courier or an import broker appointed by
you. We recommend you contact your local customs authority to
determine a landed cost price prior to purchase completion.
Tracking
Tracking #
included for real-time tracking and package
status.
VANITY LOUNGE DOES NOT PERMIT IN-TRANSIT PACKAGE
RE-ROUTES OR SIGNATURE RELEASES UNLESS
AUTHORIZED BY US UPON SPECIFIC REQUEST. IF A
RE-ROUTE REQUEST AND/OR SIGNATURE RELEASE BECOME
EFFECTIVE FOR YOUR SHIPPING ADDRESS, NO MATTER
WHO REQUESTED IT - EVEN IF IT WAS A PREVIOUS
TENANT, YOU AUTOMATICALLY ASSUME FULL AND
INSTANTANEOUS RESPONSIBILITY & LIABILITY FOR THE
SHIPMENT.
All orders are shipped weekdays within 24 hours
- pending anti
fraud checks. Unfortunately we cannot deliver to P.O. boxes.
If you have any questions or concerns regarding
your order or shipping & customs, please contact us.
Please shop by measurements and not by official
size to ensure a proper fit! We provide detailed
measurements above and a Size Chart to assist you. 95% of all returns come from
customers who don't measure before they buy.
With our hassle-free return policy, we want your
online shopping experience to be risk free. If you are not completely satisfied with your
purchase for whatever reason, simply ship the
item back to our warehouse in Germany in its original, unused condition (including all
original package contents) for a full refund, less shipping costs.
All returns must be postmarked within 14 calendar days of the first delivery attempt
and, if returned from outside the European Union
(EU), must ship via air transportation.
Ground returns from outside the EU will be
rejected!
Each shipment contains a courtesy card with a
link to request a Return Merchandize
Authorization (RMA) prior to shipping the item
back. Do NOT ship the
item before we agree to.
We reserve the right to assess a 25% service charge on items not
returned in their original packaging or otherwise not in compliance
with this policy.
VANITY LOUNGE WILL NOT BE HELD LIABLE FOR DAMAGED OR LOST RETURN PACKAGES.
ALL RETURNS ARE AT THE BUYER'S EXPENSE & RISK. THE BUYER IS RESPONSIBLE FOR
INSURING ANY RETURN SHIPMENTS.
In case you should receive a wrong item, you
are entitled to a full refund including shipping costs plus the return shipping
charge of the most economical air
transportation method or your actual
shipping cost - whichever is less.
With us you can be sure you'll
receive your money back! As opposed to other sellers we do
not give store credits. You'll receive prompt refunds
instead.
Please allow up to 7 business days from
the day we receive your return for the refund to be
processed. Once we receive, process and accept your return,
you will receive an e-mail confirming your refund.
All refunds will be credited back toward
the exact method of payment that was originally used to pay
for the item.
PayPal refunds show up in your PayPal
account immediately. If you used a different payment method, it
may take longer for your refund to show up on your statement(s).
If you have any
questions or concerns regarding your order or our return
policy, please contact us.
By bidding or buying you acknowledge the following
feedback terms:
Every positive
5-star feedback left for us will automatically
be answered by positive feedback.
In case you're not satisfied for whatever
reason, please contact us before leaving any neutral or negative feedback. We'll
do everything reasonable to resolve the
situation and make you happy.
Keep in mind it
is our goal to provide you the best overall shopping experience
possible.
We do our best to
represent all items as accurately as possible,
including description, measurements, and
photos. Please note that colors may
appear differently on your computer as
each screen varies in how it displays
colors.
Our hassle-free return policy allows you
to return any item for any reason. If we
made a mistake whatsoever, we even
refund all shipping charges, including
return shipping.
Smooth return processing is considered a
satisfactory transaction and deserves
positive feedback.
