WE DO NOT PROFIT FROM POSTAGE & CARRIAGE CHARGES

Orders received before 3pm are usually dispatched the same day, but sometimes it is just not possible and it will be dispatched the following day.

We only despatch items Monday - Friday, items purchased after 3pm on Friday / Saturday / Sunday / Bank Holiday will be dispatched on the next working day.

Our carriage charges are clearly listed against each item we sell - We are happy to combine postage where possible.

If you purchase more than one item please wait for a revised invoice to be sent to you before paying. Due to the huge volume of orders we process it is not possible to refund postage after the order has been paid for, unless you email us to request it.

When goods are shipped using the next day courier service (this will require someone to sign for the item at time of delivery), Royal Mail or our own delivery vans. Prices quoted for the Next day courier service DO NOT include Northern Ireland, Scottish Highlands & Islands or any UK off-shore Islands. Goods shipped to these destinations will be via Royal Mail, if weight and size permits - A courier service for heavy items, is available to these areas but is more expensive than the standard rates - please contact us for prices. Postage prices include any packaging costs and VAT where applicable. We offer a van delivery service within our local area and parts of Shropshire, Wolverhampton & Mid Wales, a delivery charge will apply - please contact us for details.

Goods are available for collection if required.

The distance selling regulations state that as the buyer you have the right change your mind and return any goods that you no longer require.

If the item you have purchased is not suitable for your needs, you have up to 14 days to return the item. The 14 days starts from the day after you received the item. Any costs incurred for returning the item will be the buyer's responsibility. It is advisable to use a secure tracked / signed for service. Returns will only be accepted as long as the item is returned in its original unused condition - please pack securely to ensure the item arrive in good condition. In all instances please advise by email of your intentions and include a copy of the original invoice with the return, along with your Ebay user name, this will enable us to process any refund promptly.

If you feel an item we have supplied is not as described, please contact us so that we may resolve the problem.

Occasionally items do get damaged on their way to the customer, if this happens please contact us and we will do all we can to rectify the problem, as quickly as possible

All our items are new unless otherwise stated and as such are covered by a 1 year warranty. Please contact us if you have any problems or concerns regarding an item you have purchased

Preferred Payments Are Paypal or Credit/Debit Card

After you have won an AUCTION or used the BUY NOW option, an instruction email will be sent to your eBay registered email address. After "Checkout Complete", you will be redirected to Paypal to pay the bill we will only accept payments with in 3 working days. Please Note payments received after 3 working days without notification will be refunded and the order cancelledIf you do not have a PayPal account then we offer the following servicesPayPal - the quickest and safest form of payment.Credit Card - Purchase in the usual way, then either ring the number above or email a contact number for us to call you.Cheque - made payable to MDA Bitec - goods will not be dispatched until cheque has cleared - please allow 5 working days.Cash on collection.

	Credit/Debit Cards If you wish to pay by Credit or Debit Card please call us on [phone removed by eBay] (ONLY UK REGISTERED CARDS CAN BE ACCEPTED)
	Cheque If you wish to pay by Cheque please make it payable to Net MDA Bitec and must have your eBay id on the back

Please ensure when making payment that the correct postage service has been selected also if there is additional charges depending on where it is being delivered are added on the end total. Any problems please E-Mail: [email removed by eBay]

All our prices are inclusive of VAT, where applicable.
We aim to dispatch within 1 working day of receiving cleared funds, although this is not a guaranteed.
If we cannot fulfil you order, we will advise you and offer an alternative product where possible. If an alternative is not available or not acceptable, a full refund will be given immediately. Upon receipt of your goods, we would ask that you leave feedback to confirm that you are happy with your purchase. If you have any problems or concerns please do not hesitate to contact us, before you consider leaving negative feedback. We pride ourselves on our honest and reliable service - most problems are easily solved and we will do our utmost to find a solution suitable both parties.

We are open for business - Monday to Friday 8.30am - 5.00pm

You are welcome to call and see us at: Tweedale North Ind. Estate, Tweedale, Telford,Shropshire, TF7 4JT
Tel: 01952 583203
Fax: 01952 586687
Email: [email removed by eBay]