 Returns
If for any reason you are not happy with your purchase we will refund the full purchase price (excluding p&p) within 30 days, please ensure all returns are returned unused and in their original packaging.
Emails / Questions
If you have any questions please contact us at: info@giftshop.uk.com
Postage
Plain items (not engraved) will be posted within 2 working days after payment has cleared,
however personalised items may take up to 5 working days to be
dispatched, please contact us if you require your items by a certain
date, and we will do our best to meet all deadlines. Most items are
mailed via 1st Class Royal Mail Postal Services or for larger items
will may use a courier. Items to other countries will be posted via
Airmail. Combined Postage is available on most items, please contact us first for prices.
Payment
Payment can be made via PayPal, all Credit and Debit Cards including Personal Cheque and Postal Orders. Items paid by PayPal eCheques and Personal Cheques will not be dispatched until payment has cleared. Usually 3 - 4 working days. Cheques and Postal Order from UK Customers only. All cheques and postal orders to be made payable to Family-Crests.com. If you would like to make a telephone payment you can contact us on 01646 621881
VAT
All prices are inclusive of UK VAT at 20% |
