All our items can be returned for any reason for either a refund or exchange.
WHEN RETURNING :
Send us a message on ebay to let us know.
Return within 14 days.
Goods should be in their original packaging as the were sent.
Return postage is paid by the buyer unless the item received faulty or wrong.
For an exchange you will be require to pay the postage cost of £2.50 inorder for us to resend you the item.
Attach a note within the parcel with you eBay Id , Full name and reason of return in clear writing.
Keep a proof of postage with you .
upon receipt we will refund within 24 - 48 hours.
Before sending our goods we ensure that the product is checked and packed for the safe delivery of your product . We believe in customer satisfaction.
RETURN ADDRESS:
2nd Floor , Unit 2 , Zarla Uk ltd
30-32 Knowsley street
Manchetser
M8 8HQ
Payment
PAYMENT METHODS ACCEPTED ;
PayPal
Credit card ( give us a message with your contact detail and we will call back to take a payment )
Postal Order
Bank Transfer
All mayjor UK credit and debit cards are accepted. We do not accept paper cheques. Please be aware that if you pay via Paypal e-cheque your order will be delayed and will not be sent until the payment clears. International Customers can pay by Paypal. We cannot accept bank transfers.
Upon receipt of the payment we will post the item next working day to your eBay registered address .If you want the item to be sent to different address than please update the address on eBay.We cannot send parcel to different addresses due to security reasons.
Contact Us
Please feel free to contact us .We will try our best to respond to all our queries within 24 hours .
You can send us a message on ebay which is the most quickest way to communicate and your questions answered.
You can give us a call between 9:30am to 12:30am on customer care line : 0161 8320430
On phone call leave your Ebay id , full name and reason of call with an agent and we will get back to you with the solution.
Postal address : 2nd Floor , Unit 2 , Zarla Uk ltd , 30-32 Knowsley street , Manchetser , M8 8HQ
Delivery
We use Royal Mail Standard, Recorded and Special Next day service for our deliveries. This ensures that your item is processed quickly and reaches you safely.We try to send all items the same day or next working day once the payment has been received
We have more than one postage option to choose at the checkout.
STANDARD DELIVERY - 4-6 WORKING DAYS - FREE
ROYAL MAIL 1ST CLASS - 2-3 WORKING DAYS - £1.99 to £2.99
EXPRESS DELIVERY - GURANTEED DELIVERED WORKING DAY BEFORE 1:00PM - £6.99*
INTERNATIONAL - EU , AUSTRALIA - £5.99 - £15.99 ( as per the weight of the item ).
In the event of the parcel being undelivered it would be sent to your local post office and you would be required to collect that . If an item is not picked up from the post office and is returned back to us , you would be required to repay the postage cost for the item or you could request a refund less the postage cost that we have spent on delivering the item.