Deliveries
Where do you deliver to?
We deliver to any address in the UK mainland, as well as
Worldwide. If for any reason your country does not appear in the postage and
payment tab, then please message us through eBay messaging service to obtain a
quote for the P&P to your country.
Delivery rates and delivery times may vary by country.
Are there any UK or
international addresses where delivery might take longer?
Yes, there are certain locations in the UK including, the
Highlands, the Channel Islands. Remote areas both in the UK and internationally
may take longer to deliver your order.
How will I know when my order
has been sent?
As soon as your order is despatched from our Warehouse you
will be sent an email to confirm that it's on its way. Your item will usually
be dispatched within 48 hours.
Once my order has been
dispatched when will I receive it?
The estimated delivery time for UK orders is 5-7 working
days for deliveries within the UK or 7-10 working days for deliveries overseas.
Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.
Please note: Whilst we make every effort to deliver goods in
the time specified, we cannot guarantee delivery in that time period or accept
liability for deliveries made outside of this time-scale. We cannot accept
liability for out of pocket expenses or other costs incurred due to failed or
delayed deliveries.
Please note we have to allow 10 working days for delivery
inside the UK and 21 working days for deliveries outside of the UK to have
passed before we're able to investigate the item as 'Lost In Post'.
What do I do if I have not
received my order?
Should your order not arrive within the estimated time
(please see 'Once my order has been dispatched when will I receive it?') please
contact us so that we can class the item as 'Lost In Post' and investigate with
the delivery company.
Please remember that we cannot investigate any missing
orders until 10 working days have passed for UK deliveries and 21 working days
for overseas deliveries.
We ask that you ensure you report any items not received
within 40 days of dispatched as after this time we may not be able to replace
or refund your item.
What happens if I am not at
home to accept my delivery?
In the event that you have ordered a product which will not
fit through your letterbox, and you are not in to take delivery, then the
postal service will follow their usual procedure. For UK orders this usually
means a card is left to notify you of an attempted delivery and the item will
be held at your local sorting office.
For International orders please refer to your local postal
company for their standard procedure in case this differs to the UK.
The product has arrived faulty
/ damaged, what should I do?
We apologise for the inconvenience if we have
delivered a faulty or damaged item. If the product you have ordered has arrived
faulty or damaged, please contact us through eBay messaging service and
instructions will be provided. Our recommended
returns service is Royal Mail 2nd Class Tracked.
Your PayPal account will be refunded in full plus return
postage costs incurred upon arrival back to us.
I have been delivered the wrong
product, what should I do?
We apologise for the inconvenience if we have
delivered the wrong item, please contact us through eBay messaging service and
instructions will be provided. Our recommended
returns service is Royal Mail 2nd Class Tracked.
Your PayPal account will be refunded in full plus return
postage costs incurred upon arrival back to us.
Severe Weather
Should there be any severe weather conditions, each day will
be assessed as it comes and you will be emailed advising of what actions have
been put in place and when you should expect to receive your order. Please be
assured that in these circumstances, Universal Fashion will do everything
possible to fulfil your order within the limitations that the weather brings.
Am I able to change the
delivery address?
At the moment we are unable to deliver to an alternative
address.
Do you deliver on Bank
Holidays?
Bank Holidays are not classed as working days so we don't
include these in our estimated delivery times. In this instance you should
expect delivery on the next working day.
When you ship overseas do you
combine postage charges /send items together?
All items paid for before 9.00am will be
combined and despatched the same working day.