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Shipping
• We ship all items to the US and most items to Canada. Gun locks will ship anywhere in world.
• Some heavier items are limited to the lower 48 (US only) see specific item description.
• We will expedite orders. Email us for quotes. It’s costly but if you need it and we can get it to you we will make every effort to get it there. You will be responsible for the additional shipping.
• Most orders paid for by 3 pm Eastern Standard Time ship the same day, however there are rare instances in which they will ship the next day.
• Email notification for shipments will be sent to the address listed on your PayPal payment when the item ships. In addition, we send FedEx tracking numbers back to eBay for your order. They can be viewed in your order details by 6pm daily.
• Please verify that the address you have listed with PayPal is current and correct
• International orders will be shipped USPS. We do NOT ship to international orders via FedEx or UPS unless you wish to pay the difference. It’s simply too costly. There are NO tracking numbers for international orders. We will however send the customs form number but it’s not always useful. It is NOT a tracking number but it does often show when the item clears customs IF the post office bothers to scan the package.
• Foreign customers are responsible for all duties and taxes. We cannot pay them nor are they included in the price.
• Please do not ask us to declare an item as a gift. It’s against the law and we won’t do it. We will claim the actual amount you paid less any shipping. In other words, a 20.00 item that you purchased with free shipping that cost us 6.00 to ship will get 14.00 as the value on the custom forms.
• Estimated delivery time: All items shipped from Sharon PA, 16146
o USPS 1-4 days.
o FedEx East of the Mississippi 1-3 days
o FedEx West of the Mississippi 3-5 days
o 6-20 days to Canada, depending on customs. Sorry but with customs its all about how lucky you get with it passing through. Sometimes its quick, others its not. We cannot control that.
o You can easily get an estimated delivery time from the FedEx or USPS site if you wish
Payment
• We accept PayPal
• Direct credit card payments through our website or though eBay now. Just select CC through eBay at payment or contact us for direct payment.
Sales Tax
• Pennsylvania residents must pay sales tax of 6%
Warranty and Return Policies
• Returns are accepted from 30 days of the original purchase date
• Please contact us first before returning products
• Return items should include the original packaging and accessories unless product is defective or you are otherwise instructed by us.
• If the merchandise is a manufacture defect we will provide you with a pre paid return label if shipping costs are over 10.00. Otherwise, we will ask you to return the product and refund the shipping with the original payment. .
• If you just want to return the merchandise because you ordered incorrectly or changed your mind that is not a problem within the first 30 days however, original shipping will not be refunded and in the case of FREE shipping items (lets be honest, there is no free shipping) the original amount we paid to ship will not be refunded.
Customer Services
• Please contact us with any questionsr through eBay.
• We answer questions Monday-Friday 8 am 4:30 pm Eastern time and TRY to answer questions at least once over the weekend.
MOST IMPORTANTLY
We are human. Although rare, mistakes do happen. If we made a mistake or there is a problem with an item please contact us before you leave feedback. We cannot fix a problem that we do not know about. All we ask is that you give us a chance to fix any issues before you leave less than positive feedback.
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