Fanmade Unofficial Merchandise

We aim for 100% customer satisfaction and hope you are happy with your purchase. If you feel that we could have done better please email us so we can resolve any issues.

CORRESPONDENCE

We aim to reply to emails within 24 hours during office opening hours. Over weekends and Bank Holidays there may be a slight delay.

PAYMENTS

We accept eBay payments only. We apologise for any inconvenience. This company policy is set up to ensure secure transactions for both parties.

SPECIAL DELIVERY

If your item is urgent or if you have purchased Next Day Special Delivery please email us - we will do our best to dispatch it the same day when possible.

INTERNATIONAL

Please note all items are sent using International Tracked Service. Tracking numbers are available on the transaction records. You can track the items on www.RoyalMail.com and later on at the postal service website of your country (USPS for the USA customers etc)

DISPATCH

We aim to dispatch daily however please keep in mind that the majority of items are printed specially after the order is paid for and during exceptionally busy periods, such as Christmas or end of football season, your item may be dispatched the following day. We mark transactions as ‘dispatched’ AFTER your item has been passed to Royal Mail/courier so you may not receive your ‘item dispatched’ email until later in the evening.

TRACKING NUMBERS

We use business value tracking numbers which sometimes do not have “live” updates on the system. The updates will show up after the delivery attempt was made however it may take 24-48 hours especially in busy periods to show up on Royal Mail tracking system.

DELIVERY TIMES

1st and 2nd class (Royal Mail 24/48) services are NOT guaranteed services whether using Recorded Signed For or not. eBay’s estimated delivery times are exactly that - estimated. Royal Mail do not consider items delayed until 15 working days have passed for UK post and 25 working days for International post so please be patient with them.

DELAYS

Unfortunately some items do get delayed in the post. If you item has not arrived within the time that Royal Mail state in their delivery timetable please contact us with your full name and address and we will do our best to resolve the issue as fast as possible.

RETURNS

You can return your purchase to us in its original condition within 30 working days of the date you received the item for a full refund. Please contact us before returning an item to ensure a smoother transaction.