| SERVICE DESCRIPTION - PLEASE READ IN FULL! |
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Coppell TV Repair LLC offers a REPAIR SERVICE for Panasonic buffer board TNPA5340 or TNPA5341 used in Panasonic TC-P55GT30 and Panasonic TC-P55ST30. REPAIR SERVICE means that you have to send in your malfunctioning board for us to repair and return back to you. The repair service covers replacement of up to two ICs on one buffer board , be it TNPA5340 or TNPA5341. If you send two boards we will test both and repair one of them; if the other is bad we will explicitly notify you, but we will not be repairing it. Here is a link to a video we've made that hopefully provides some help and guidance when troubleshooting Panasonic TC-P55GT30 and Panasonic TC-P55ST30: We apologize, but a new eBay policy forced us remove the video from this page. If you want to see it please find the same listing at our corporate website or go to our blog (again through our site) and search for "P55ST30" or go to YouTube and search for "gSDDenXeRm4". We apologize for the inconvenience! On eBay.com you start the process by placing an order for the repair service. Upon completing the order our server automatically sends you an email with shipping instructions, including the address to send the board(s) to be serviced to. The instructions are sent via email and not the eBay messaging system. You then package and send the board(s) to us. Whether you initiate the service at our site or on eBay you are always responsible for shipping the boards to us, i.e. you choose a carrier and pay for the forward shipping. Services initiated at our site are not required to pay in advance, and services paid on eBay prepay for testing, service and return shipping of the boar(s). Once the package arrives at our service center it takes 2-4 business days until it moves up the queue and gets processed. We test all boards we receive. If the board arrives in working order we will contact you with a report. You will have the option to pay a testing fee of up to $25, plus transaction fees (eBay & PayPal fees) and return shipping cost and receive refund for the rest along with the board(s). If we receive two or more at the same time we will, whenever possible, test all of them (otherwise why would you be sending them?!). There is a $15 surcharge for testing every board that is NOT covered by the repair service offer and we will invoice and expect you to pay the extra testing fees if you send more boards than what is advertised for repair.. If the board is bad then we attempt to repair it. If we succeed we return the board back. The return is already paid for in the price you've paid on eBay. If we fail to repair the board we send you an email with details and usually cancel the transaction on eBay and only request that you cover the return shipping of the board. We don't like such cases any more than customers do, but they do happen and both sides should be aware this is a possibility. They are also one of the reasons we do not take payments upfront at our site. SERVICE TIME Typical turnaround time is 2-4 business days from the time of arrival of the board at our facility. This is the time it takes for a package that was received to move up the queue and get opened. Once we open the package we usually have about 1 hour to get the case resolved or we will likely end up losing money on it. Sometimes, depending on situation, we may leave opened box and make another try on the next day. Note that it is not guaranteed that the queue will take exactly 2 or 3 days to process. Sometimes - especially after long holodays - it can be larger and take longer. We do our best, but we have no efficient means of managing the work load on demand. |
| REQUIREMENTS FOR THE BOARD(S) SENT IN FOR SERVICE |
| The board(s) we receive must be physically intact and must have not been tampered with or serviced before. The advertised flat rate for repair service is only valid when the above conditions are met. Exceptions are possible and often applied for minor repair attempts, but we reserve the sole right to judge if and when we would consider a repair minor. If we receive board(s) that fails the above conditions we will contact the sender and usually offer two options: 1) returning the board(s) for the sole cost of the return shipping; or 2) continuing the repair service at a higher cost in case of success. It is also possible, depending on the condition of the board, to eliminate the second possibility and just flat our reject having to service the board. Subject to situation and availability we may also recommend replacement of the board, again at the higher than advertised price for repair. In all cases you will have the option to receive your own board(s) back for the sole cost of the return shipping. |
| WARRANTY AND RETURNS |
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90 days limited warranty. A failed sustain board may damage the buffer boards, so |
| SALE CONDITIONS |
| 1) FINAL SALE - Unless otherwise noted in above statements no returns will be accepted on this sale.
2) PROVEN BUYERS ONLY - purchases and/or winning bids from eBayers with less than 10 reviews will be rejected. 3) MUTUAL PROTECTION - we will only ship to confirmed addresses as PayPal does not warrant shipments made to unconfirmed addresses. 4) RIGHT TO WITHDRAW - we reserve the right to refuse to sell for whatever reason. We would rarely do that, but in case we do, we guarantee prompt notification and full refund. *************************** PLEASE DO NOT BUY IF YOU DO NOT AGREE WITH THE ABOVE CONDITIONS! *************************** ************************* SHOULD YOU HAVE ANY QUESTIONS DO NOT HESITATE TO ASK BEFORE BUYING! ************************ |