Please be prepared to unload the product from the delivery vehicle. Items less than 150 lbs will be shipped UPS or Fed Ex and will deliver directly to your door. Orders over 150 lbs delivered by Trucking Companies DO NOT DO DOOR delivery for residential delivery. It is the responsibility of the CUSTOMER to remove his product FROM or OFF the actual truck. We do NOT offer a lift gate option, that would be an expense item negotiated between the Freight Company and the customer/consignee. If you are unable or unwilling to receive your order via normal delivery according to ICC policies and truck line delivery schedules, then you will be solely responsible for all delivery charges related to attempted delivery and return freight charges. A 15% restocking fee will apply to returned items.