We are an established UK based business, with an online presence on ebay. We look forward to doing business with you on ebay.

We accept all major debit and credit cards. Payment can be made via PayPal.

All Payments will need to clear before products are shipped.

Online Warehouse Store is here to provide a fast shipping service; purchases are dispatched the same day if bought before 9am. We will endeavour to send all items even after this cut off time. Products are sent via Royal Mai, MyHermes or dpd as we sell various types of goods, their delivery costs and shipping time vary too, all of this information can be found on its eBay advertisement page.

Purchases are packed securely and safely to avoid damage to the product whilst in transit, however there are times where products can get lost and damaged. Our customers do not have to worry about this at all, as we will cover all costs to return the product and also replace the item right away.

We ask that you report it to us within 7 working days, If the items are visibly damaged on receipt, it's best to sign the courier's delivery note accordingly if applicable. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return delivery costs.

We know that you will be pleased with your purchases from Online Warehouse Store; however, there may be occasions when you will need to return items to us.

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 30 calendar days to do so, at your own expense.

If any of your purchases develop a fault, all purchases are for UK base customers only, Our products are covered by time it's more than 28 calendar days since receipt.

if your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault . Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

To get in touch with the Online Warehouse Store team, please use the eBay messaging system. Click here to send us a direct message.