Postage

Free postage items will be sent by Royal Mail 2nd class, multi items will be sent by 1st class. International shipping discount is available but please wait to receive an amended invoice. 

Delivery Information

We aim for same working day dispatch on all orders received before 2.30pm Monday - Friday. Orders placed on the weekend will be dispatched on the following Monday unless it is a bank holiday.

UK Orders

Delivery time:  First class 1-2 days; Second class 2-3 days.

Please note, although we do everything possible to ship your order as quickly as possible we cannot guarantee delivery time, this is out of our control. During busy periods such as bank holidays or when the postal service is disrupted your order may be slightly delayed.

International orders

Delivery Time: 5-7 days

Our international orders are shipped via Royal Mail Airmail.

Although the majority of our orders arrive at their destination within the timescales specified above, unfortunately some parcels may take slightly longer due to postal delays, custom duty delays (in some non-EU countries), national holidays and severe weather conditions.

Payment Options

Paypal (all customers) payment is preferred.

Personal cheque and Postal Order are acceptable for UK customers only. Items will only be dispatched once the cheque has cleared

Return/cancellation

If in the unlikely event a problem does occur with any of our products, we always do our best to rectify this and keep our customer care level second to none.  Therefore, should you have a problem with a product you have received from us please contact us immediately and we will arrange for you to receive a full refund or a replacement product. 

We operate no quibble return. If you change your mind about a product you have ordered from us, you can return the item within 14 days of receiving your item(s).

When return items to us, please include your name and order number.

Please note: we will pay for the return postage. Full refund plus a standard Royal Mail 2nd Class postage will be issued upon receipt of the return item. Any fine caused by insufficient postage will be deducted from the refund.  

International postage fee will be fixed at £1.5.

Friendly Note

After the transaction is fully completed, We would appreciate a positive feedback. If you have been disappointed or have complains please contact us and we will do our  best to deal with your concerns and resolve them in the best way we can.