Payment:
We only accept the Paypal payment. Please make sure your paypal address same as eBay shipping address. Thanks
We have Two warehouse:
US / China warehouse. According to your location and the quantity you buy, we will choose the suitable warehouse to dispatch the package for you. Normally If the item location is US, and your location is US, We certainly send out US warehouse. If your Location is other Country, We will ship from China warehouse.
Delivery time as below:
Customer in US area And Item also in US: 2-7 working days.
Customer in US area,But item in China:7-25 workinding day
Customer in UK area: 5-10 working days.
Customer in Most of Europe area: 10-20 working day
Customer in South Africa/CA/AU area: 10-15 working days.
Customer in Brazil/South America area: 30-50 working day
PS:
* Due to USPS is NOT working at weekends.
* Friday 10AM (US local time) To Sunday orders will be sent out on Monday.
* Please note that we only ship to Paypal confirmed address.
* If you are very urgent pls kindly contact us for solutions. Any inconvenience pls kindly understand.
Return:
*1.We offer 30 days return policy, But Please make sure the item can second sell. Goods must be unused in its original box and packing according to eBay policy
*2 If the item is damaged during the shipping or can't work fine, We can make your full refund or send you replacement for free.
*3 If the item you can not install promptly, It is ok if you ask the refund, But you need pay the sending and return shipping fee.
*4 If you need other help, Please contact us freely. We will do our best and trust everything is can be settle by Communication. Thanks for comprehending.
Customer Services:
*1. We will try our best to deliver 5-star customer service. If you have any questions, please contact us.
*2. Your satisfaction is always be our Goal. If you have any advise or questions in our products, you also can contact us, Please do contact us before you leave any neutral or negative rating. Please contact us via Ebay message and CC to our mailbox.
*3. We will reply your email within 1 business day. (except weekend and holiday).
*4.our Working time:Monday to Friday:9AM-6:00 PM(China time)
*5.Our Customer service representative is here to ensure that you are satisfied with our services
About US:
*1.Our company is a trading company, is specialized in the production of 1/5 RC cars & accessories which are widely welcomed by customers all over the world
*2 We have our own brand product, Our factory. We specialized in our engine, Wheel and exhaust pipe
*3 We have our own worksshops to assemble our cars
*4 We have rich experience in offering OEM services
*5 We have our own agent and showroom in Germany/UK
*6 Hope more and more friends to join our Top Speed Rc World and enjoy all!!
