Thank you for purchasing from ''Party Box Shop'',

If you have any questions or concerns - Contact us 

Before leaving negative/neutral feedback or open any disputes on eBay, let us know your concerns. Your satisfaction is our priority, so we want to develop an outstanding reputation. keep in mind we do not make these products but will be more than happy to provide a full refund upon the item being returned to us (just as you would with any high street retailer).

All contact is done from in store so please be patient as our opening hours are Monday - Saturday: 09:00 till 17:00 - Thank you

Delivery to the UK Only

FREE SHIPPING to all UK delivery address with no minimum spend required.

Order before 12:00pm and the products will be dispatched the same day with Free Shipping "Royal mail 2nd Class". Normally it will be delivered with in 3-5 working days, but in case any delay we request you to wait for at least 7-9 working days to consider it as lost in transit. Please Note - Occasionally we send out our items tracked and/or signed for (at our expence). This is to prevent fraud and to continue to keep our prices low for our genuine customers.

NEED URGENT? Choose 1st Class shipping on checkout. 

-We only ship to the address on Paypal. If you require a specific address to ship the order to, please make sure that you enter this in the Paypal confirmation before confirming payment. We will not ship to any other address under any circumstances.

-Once you place an order, you are binding into a legal contract. So do not buy or bid unless you intend to complete the purchase.

-We will pursue all unpaid items for all charges and fees after 10 days of payment not being received.

-Although we ship very fast we do not guarantee a specific date or day for delivery as that is in the hand of the Royal Mail or the delivery company as used.

-There is no special Delivery service or courier service on Saturdays, Sundays or Bank Holidays

Returns

Shop with confidence:

For items which are faulty or the wrong item has been received, please notify us within 14 days by e-mail through E-bay only. We will do our very best to resolve the matter.

When returning an item please put a note with the fault or the reason for return and your E-bay order ID and telephone number to ensure your return is handled as quickly as possible.

Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 30 working days after the day you receive the item. Find out more about your rights as a buyer and exceptions