EnglishOur policy is "satisfied or refunded". If you are not happy with an item (you don't like the colour, it doesn't fit to your coat, it is not your style, etc.), you can return it without any problems at your charge within 14 days. Please, check the conditions of return on the "Return" page.
If the item is faulty, please, let us know right away. We will pay the shipping back or we will offer you a refund. We carefully check all goods before shipping them, but we are not robots...
Fashion Details is a real shop and a registered Italian company. We buy only authentic products from official distributors, dealers and producers. Due to all above mentioned reason, ALL products we offer are 100% AUTHENTIC.
Almost all items we offer are new. Only vintage items, due to their particular characteristics, might be occasionally used. However, we will clearly specify in the description if the item is used and what is its condition.
You can pay for the order, using the following methods:
- PAYPAL: Paypal can be used by worldwide Customers
- CREDIT CARD: Credit card can be used through Paypal by any Customer worldwide
- BANK TRANSFER: Only Customers in the European Community can pay by bank transfer only if operating in euro currency; the Seller reserves the right to receive Customer ID before accepting bank transfer payment
In Italy and in the most EU countries the orders are being shipped by courier services (DHL/TNT). It takes around 24/48 hours (Italy) and 1-3 days (Europe) for the parcels to be delivered. We ask you ALWAYS to provide with your mobile, so in case of any problems the courier could contact you to arrange the delivery.
WE DON'T USE YOUR TELEPHONE NUMBERS FOR ANY OTHER PURPOSES (publicity, etc).
We ship by the Italian State Post (Poste Italiane) in the rest of the world. It takes around 15-21 days for parcels to arrive. Sometimes, due to additional Custom checks, the delivery time can be longer.
If the parcel didn't arrive within 1 month, please, contact us as soon as possible. We will verify the status of your parcel. If the parcel seems to be lost, we will refund you immediately.
As an alternative, you can also choose a courier delivery (DHL/TNT). The parcels are usually delivered within 3-5 days (due to additional Custom checks, the delivery time can be longer).
At the moment of delivery it is important to check the integrity of the security tape or an envelope. In case of any signs of opening, to receive the parcel with "Reserve". If the content of the parcel is different from the order, to contact Fashion Details as soon as possible by ebay messages
All our shipped orders are traceable. We will provide you with a Tracking Number the same day parcel has been shipped.
Poste Italiane:until the parcel has been exported (in the first 4-5 days), it can be traced on the site of Italian State Post (Poste Italiane). Then it can be traced either on the site or by phone of the country destination post.
DHL/TNT: the parcels shipped by DHL/TNT can be traced on their sites. In case you need we can always resend you the Tracking Number. Please do not hesitate to contact us by email.
Š•ransport costs vary depending on the total weight of the shipment. We advise you to group your items in one order. We can not group two distinct orders performed separately, so shipping costs will be charged for each of them.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
You can return your purchase no later than within 14 days after having received the parcel. Within 14 days after having received the you need to inform us by email that you are not happy about the purchase and that you want to return it.
The item should be returned in the same condition as it was (with all tags and original certificates). Only the item purchase price and shipping cost to recipient will be reimbursed (this rule doesn't apply to the return of faulty goods - the return shipping costs are paid by us).
The Buyer will be refunded only after Fashion Details receives the item(s) back. In the Custom declaration it should be clearly stated that this is a "Return of the goods" and the item's price from the invoice should be written.
To benefit of the right of withdrawal the Buyer commits:
- to ship back all item(s) in their original conditions
- to ship back all label(s) and/or holograms of authenticity
- to ship back the original wrapping(s) in the original conditions
- NOT to wash and/or use and/or damage item(s)
In case even one of the above mentioned conditions is not fully respected the Customer loses totally the right of withdrawal.
In case all conditions are not met, the Customers loses his/her right to withdraw and will not have right to get refund
Fashion Details di E.Borisova
Via della Pila n.5
20092 - Cinisello Balsamo (MI)
Italy
