Ordering
Please note that if you order more than 1 of this item the shipping discount will be shown at Checkout. If you order this item and other items from our shop please wait until we send you a Combined Shipping Invoice due to the difference in prices between a Large Letter and a Small Parcel - thank youAll our first aid products are supplied by reputable First Aid Companies such as Reliance Medical, Crest Medical, Qualicare & Safety First Aid Group. These companies supply high quality products.
THE SMALL PRINT
Contacting us - please note that we are not always available in the office due to
deliveries to our customers in Cornwall - we do promise to answer any emails,
messages and queries within 24 hours
GUARANTEE
We usually add on between 25p -50p to the shipping rate to cover our packaging costs i.e. jiffy bags, mailing bags, boxes, labels, printing ink and petrol to the post office – the price varies depending on which packaging materials we use. To save you money we try and ship in jiffy bags and put this in a mailing bag when shipping overseas. With some items i.e. bottles of eyewash, hand gel & disinfectant spray we have to ship in boxes which are more expensive. Hopefully this will explain how our shipping costs are arrived at – it is not within our interests to make a profit on shipping as our eBay fees are on both the cost of the item + shipping.
As a general rule we have found that delivery by Royal Mail to be very good and if you pay for 1st Class Post in the UK you will usually receive the item within 24 hours.
Royal Mail aim to deliver to Western Europe within three working days. Eastern Europe takes up to five days and other countries up to seven days, although we have found from time to time that Australia & the USA can take 10/14 days.
However, we can’t be held responsible for the time it takes for Royal Mail to deliver your order.
If your order doesn’t arrive within 7 days please contact us immediately so that we can try to sort this problem for you by trying to trace the order and arrange a replacement. Please note that Royal Mail’s Policy on non- delivery is as follows:
"Please wait 15 working days (from the due date of delivery) before completing this form as we would not consider an item as lost until 15 working days have elapsed. We allow the 15 working days for items to be returned to the sender if there are any delivery problems."
With regards to International Deliveries the Policy states that you should wait 20 days for European countries and 25 days for the Rest of the World.
As you are aware things can go missing in transit, especially round Christmas time, and we would suggest that you take out insurance which we can track online.
PAYMENT