Payment Methods:
We accept PayPal, as well as Visa, MasterCard, American Express, and Discover though Paypal Merchant Services.

Sales Tax Information:
We are required by law to charge State/City Sales Tax for any item that is shipped to a state in which we (EPC) or our parent company (CSI Leasing) have a physical representation or provide service.
These states are as follows: AZ, CA, MO, NJ, NV, NY, PA, SC, SD, and TX.
Please Note: If additional shipping costs are charged apart from the item(s) ordered, CA, MO, NJ, NY, PA, SC, SD, and TX will also require that taxes are charged on any shipping costs, as they are considered part of the sale price.

International Customers:
International customers must pay via PayPal in US Dollars. Shipping and Import/Export charges and fees will be added at time of checkout, in accordance with the guidelines of the eBay Global Shipping Program (GSP). 
Please Note: EPC, inc. does not collect or receive ANY payment or compensation from international shipping costs, taxes, tariffs, import/export fees, or other charges added to eBay orders utilizing the GSP service.

Shipping Method:
EPC primarily uses UPS or USPS to ship items purchased from our eBay Listings. When selecting a FREE SHIPPING method: Though your eBay checkout may indicate UPS Ground or Standard Shipping when selecting the FREE SHIPPING option - since the shipping cost will then fall upon EPC, inc. - we reserve the right to ship by our preferred courier (usually the most cost effective while maintaining the eBay delivery deadline). 
If you would like to request a specific shipping service, please contact us prior to purchase for approval. Special request cases may incur additional charges.
Signature required for delivery of Orders+Shipping over $500.

Customer Provided Postage:
We are able to ship on your FedEx or UPS Account (U.S Domestic Addresses ONLY) .
Additionally, if you would like to submit a pre-paid label, we will accept FedEx, UPS, or USPS labels.
Please contact us prior to purchase to submit your label or account details.

Expedited Shipping Services and Same Day Shipping:
Expedited Shipping Services and Same Day Shipping are available by special request only, on a case-by-case basis.
For Expedited Shipping options and fees, please contact us for approval prior to purchase. 
All special request orders must be arranged and paid for by 12:30PM Central Time.
All orders paid after 12:30PM Central Time will ship the following business day, regardless of any special arrangements.

International Buyers:
International Buyers will be subject to the terms and conditions of the eBay Global Shipping Program (GSP). EPC will ship orders purchased by international buyers to the eBay Global Shipping Hub, where they will be forwarded to whichever international address has been provided by the buyer. 
We DO NOT ship directly to any international location.

Standard Warranty Service Program - Included with all EPC, inc. eBay Orders:

***Limited 30-Day hardware warranty. Limited 30-Day Software Warranty***
***Standard processing/shipping times***
***Buyer pays return shipping fees***
***Eligible for refund or replacement (replacements subject to availability)***

What's Covered Under Warranty?
Warranty coverage is for all hardware, hardware components, and software included with the original sale.
Software pre-installed at time of purchase will be covered for initial 30 Days ONLY. All other software installed post-sale (not included/installed at time of sale) will not be covered under warranty. Software/Data Recovery is not covered under Warranty.
NOTE: When configuring your system for first use, please ensure that all backup and recovery files are created in the event that your software is compromised. 

Repairs:
In the event that repairs are sought without a return, estimates for all repair and service costs must be submitted to the EPC, inc. accounting department for approval BEFORE proceeding with repairs (please contact us for details).
Any repair/service cost summary submitted without prior approval from the EPC, inc. accounting department may be denied as part of the warranty procedure, and may not be reimbursed.  

Additional Warranty Information:
All returns are subject to authorization from EPC, inc., and require an RMA number. Returns for refund may be assessed a restocking fee. Any applicable restocking fee will be deducted from the amount of refund. 

eBay Global Shipping Program (GSP):
All International Sales purchased via the eBay Global Shipping Program (GSP) will be subject to the eBay GSP Return Policy, which may differ from the warranty described above.

NON-EBAY Shipping Distributors/Mail Forwarding Services:
EPC, inc. does not authorize the use of Shipping Distributors/Mail Forwarding Services (other than the eBay GSP), due to a strict EXPORT policy.
IF FOR ANY REASON THE ORDER IS SHIPPED, THE ORDER WILL HAVE THE WARRANTY VOIDED - NO WARRANTY OF ANY TYPE WILL BE HONORED.

EPC is proud to offer business-grade, off-lease computer equipment of all kinds. Whether it's a laptop, desktop, LCD, printer or one of our other amazing deals, each piece is coming to you off-lease. As such, while the physical condition of the machine may feature small scratches or blemishes, each piece is in good working condition, ready to provide you the best experience possible.

Our equipment comes from businesses all over the world, who have recently engaged in a new lease, providing the items that you see here at our online eBay store. Business-grade machines are a literal step-up in quality from standard, big-box store equipment. It's made to last and it's truly the largest difference between the stuff you "can get" and the stuff you must have to change the way you compute.

EPC Online Sales Department: Saint Charles, Missouri. USA
Hours of operation: Monday-Friday, 9am-5pm Central Time (closed weekends, and holidays).

Our Customer Care Department will be happy to help. Please use the "Ask a Question" link (below), or click on our Seller Information at the top of this page and select "Contact Us" on our profile page.
We hope to reply to all messages in order of receipt within (1) Business Day. If you do not receive a response, please check your email filters to see if our return email was rejected.

EPC has been in business since 1984, and is a full-service, technology-driven business. We are ready to provide you with today's best computer-based solutions. Whether it be for home or business, we've got you covered. EPC, Inc. is a wholly-owned subsidiary of CSI Leasing, the largest independent IT leasing company in the United States.