All orders are subject to the following terms and conditions

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Quotes are valid for 28 days from the date given and are subject to change at any time.  A quote is not confirmed until an order or deposit is placed.  We reserve the right to amend prices at anytime, should we incur an increase from suppliers.  

-Order Amendments-

Should an order need to be amended once payment has been submitted the following terms apply:

Reducing quantities: If production has already commenced we will not agree to refund any errors made by the client in terms of quantity. Materials are ordered for specific orders once the payment has been submitted and a reduction in quantity would mean unnecessary costs incurred and unused materials.​

Increasing quantities: We always recommend you order approximately 10% more invitations then you

need to allow for unforeseen handwriting errors or late additional guests. We cannot guarantee a production slot will be available later on in order to supply you with the additional quantity you need. This will be considered on a case by case basis.

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-Additions to orders after delivery-​

We strongly recommend you order around 10% more then you need when you first place your order for your wedding invitations.  If you do find you need to order additional invitations the following terms apply:

There is a minimum order of 10

Postage rates will be charged as if a new order is placed, the total from any previous orders will not count towards it.

The next available production space will be given - this could be as much as 10 weeks away during busy periods so consider this with your RSVP date and advise if this needs to be altered.

​Terms differ for laser cut design with regards to extras.  A minimum quantity of 50 will be required before any further orders can be placed.

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-Proofs-

Proofs are sent electronically via email and demonstrate wording and fonts. It is the clients responsibility to advise of any amendments or errors at this stage and inform Special Moments of any changes they wish to make. Once the client has confirmed the proofs can be sent to print, any errors or additions will incur an additional charge.

​Special Moments cannot be held responsible for gaining copyright permission for the use of hymns, poems, readings or other material used in your wedding stationery. This is solely the client’s responsibility. Please ensure that you have permission to use the material and in particular you indemnify Special Moments against any action brought against it for breach of a third party’s copyright.

-Copyright-

All products and designs remain the property of ‘Special Moments’ until full payment has been received and cleared. 

This includes all website images and material in line with Copyright, Designs and Patents Act 1988.

-Damaged or faulty items-

Once goods have been delivered, all risk of damage to or loss of product, become the clients responsibility. I will do my utmost to ensure that your Stationery arrives to you in perfect condition; however ‘Special Moments’ will not be held responsible for any damages once it leaves our Studio or during subsequent posting of individual items (i.e. when you post your invitations to your guests).

The client shall, upon delivery, examine the goods and shall promptly (but in any event within 72 hours of delivery) notify ‘Special Moments’ in writing of any apparent damage, defect or shortage. If no communication is received ‘Special Moments' shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of goods.  If an error/fault is discovered, the faulty/damaged goods must be returned to 'Special Moments' for a full inspection before any replacement, amendment or refund will be considered.

‘Special Moments’ reserves the right to replace raw materials if they become unavailable. 

Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied: this is not deemed as faulty. If product specifications from our suppliers change, I will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages, without prior notice, I cannot guarantee continuity of design.

Health and Safety:   Please be aware that due to small parts in our Wedding Stationery, they are not suitable for young children