For Business: How Touch Screen Is Used in Restaurants
By Jack S. Waverly, eHow Contributor
Order Taking and Tracking
1. In the restaurant setting, touch screens have three important functions. The most visual use of touch screens in restaurants is for order taking and management. This function is in place in almost every chain restaurant today from fast food to sit-down restaurants. Touch-screen ordering is used by restaurant staff members to enter a customer's order into the main system. From there, it is sent to the kitchen and posted into the cash management set-up. When the kitchen crew sees the order on its screen, it knows what it is, the time it was entered and where it is going. Touch screens in restaurants also help to eliminate miscommunication between order takers and kitchen staff.
Cash Management
2. Cash management is another common use of touch-screen technology in restaurants. After the order is entered into the main system, the cash handlers or management can use the touch screen to pull up the entire order history quickly, including the total bill due. Touch screens are an efficient and faster method of handling information. There is no need to learn keystrokes or complex software. Most touch screens used in restaurants have a simple menu layout that brings up the needed screen and access to information. Most touch screens are set up on a computer networking system where there is one central processor and multiple terminals can access that information. This means that any information required can be accessed at any terminal throughout the establishment.
Inventory Control and Management
3. Inventory control and tracking is the third use of touch screens in restaurants. Since both order taking and cash management are handled through one central system, the touch screen technology can also integrate inventory handling at any point in the process. Again, with minimal space used, any trained person can handle tracking and ordering of inventory at any point in the network easily. This saves on having the need for special paperwork or added hardware or items being carried around. Each section of the restaurant can have inventories entered directly from their section via touch screens that can be either built-in to a station, hanging from the ceiling or part of a portable notebook.
Efficiency and Accuracy
4. The use of touch screens in restaurants is the maximum, most-efficient use of space. Another benefit is the ability to control costs. The need to wait, view the food or deal with concerns and questions can all be handled by the use of the touch screen. Another positive aspect of the touch screen technology in restaurants is the accuracy the system ensures. When a customer's order is entered on the screen, it goes directly to the kitchen. It is almost impossible to have a problem with an order placed this way. Shipping & Sales Tax: No sales tax, Duties or any other hidden cost for US residents !
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