Payment
Only PayPal is Accepted
Immediate Payment is required after the Winning Bid
Item will be shipped within 3 business day of receiving full payment, although this may vary between items and this time may double nearer Christmas time. Please contact us or select our express service should you require a faster delivery.
Postage
This Product will be shipped via Royal Mail First Class, unless you choose another option at checkout, for example siged for or courier.
If you have any queries about postage, please do nto hesistate to contact us.
Returns Policy
Personalised items (such as engraved woden items, medals and trophies) are not accepted for return. If damaged we will replace like for like or as close as possible.
If you are unsatisfied with your item, please contact us within 7 days of receiving it and we will work on a resolution with you.
When returning items to us, at your cost, we recommend you use a tracked or signed for service - this removes any doubt as to where the item is.
Terms & Conditions
"TrophySuperStore" is a trading name of "Cobblers and keys LTD" known as "CK Group" and will not be held liable for late delivery or any subsequent loss due to late delivery - we will of course endevour to work out a swift resolution with you!
By ordering with us you accept our terms and conditions; the list is not exhaustive,
Prices do not include postage unless otherwise stated.
We will attempt to contact you ONCE via eBay and ONCE by phone for engraving messages if we did not receive any with your order. If after this contact 24 hours pass and we do not hear back from you, we will send you item unengraved. All further costs to get this engraved will then be down to you and we will hold no liability.
Please adhere to all eBay rules when purchasing your item.
Guarantee
We endevour to give you top notch customer service and swift delivery times.
Over 95% of our orders are dispatched within 5 hours of being recieved (Mon-Fri, not counting Bank Holidays & Christmas time!).
We are here to help at anytime, so please do not hesitate to contact us via eBay about this or any of our other items we have available.
About Us
TrophySuperstore.co.uk is part of the family run Cobblers and Keys Ltd. group of companies, which commenced trading in 1998. It started with a concession called Cobblers & Keys within Buy Right superstore Hadleigh, Suffolk (Now QD). This unit provides a shoe repair, key cutting, engraving and trophy service.
Within two years the company had expanded to 3 shops - one in Ipswich and another in Sudbury. Our Ipswich and Hadleigh branches continue to trade as Cobblers and Keys limited providing the essential shoe repair,house hold key cutting, car key cutting including transponder programing, hand and computerised engraving services. We also offer a wide range of trophies, medals, gifts and awards.