All purchases will go through eBay secured checkout to ensure that your order is processed without any delays. After you have made your purchase you can either click on 'Pay now' or follow the instructions in an automated email that you will receive shortly after your purchase. During the checkout, you can make an immediate payment by PayPal or select an alternative method of payment, and receive the necessary payment details.
We DO NOT accept payments by cheque.
Please note: If you have already marked payment as sent then you MUST mark as payment not sent otherwise the PAY NOW button will not be available.
Shipping Term and Dispatch Time:
Dispatch Time is approx. 4-11 business days to most AU destinations.
1.Most items will be send out within 2 working days of cleared funds.
2.Orders are not processed on weekends or public holidays.
3.Dispatch Time is 4-11 business days to most AU destinations, but during busy times this may be extended. In event of a very unlikely slight delay.
4.Your patience would be much appreciated.
5.Item will be checked carefully and packaged with care before send out.
6.Note that delivery times may vary. Particularly during peak periods or unexpected weather conditions.
7.All of the Item are including the tracking number. Any questions, please feel free to contact us.
Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received. Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials. Please repack the item carefully. Item returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable. If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Our working time: Hong Kong time: Monday to Saturday 9:00 am to 6:00. We do not work holidays in Hong Kong. If you send email to us, in our working hours will be resumed within 48 hours. If you are not satisfied with the product or service, please contact me and don't give us negative or natural feedback, We must give you a satisfactory solution. Feedback & DSRs(Detailed Seller Ratings). We would like to earn your good feedback and 5 star DSR rating. Your action will help us offer our milk and bread. If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting your scores!
We care about our valued buyers, if you have any questions, our Customer Service staffs will be very glad to help you. For more information, please contact us through ebay's message system.
